Sr. Project Manager, Global Client Operations

3 weeks ago


Los Angeles CA United States VSI Voice & Script International Full time

Senior Project Manager

Global Client Operations



Company Overview

VSI provides language localization and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle East and Latin America with trusted partnerships in Asia. VSI works across a wide range of sectors, from broadcast, VOD, theatrical and gaming to corporate and creative.   


Job Overview

           

As a member of our Global Client Operations (GCO) team, the Senior Project Manager will be a part will work on a variety of localization projects, ensuring client retention, excellent service and profitability. They will be working on multi- lingual translation, voice-over/dubbing and subtitling projects for various entertainment clients worldwide.

The role would demand great organizational skills and to be able to work on multiple tasks while effectively switching focus between them. This is a very fast-paced role that requires someone to be proactive and effectively communicate information to all relevant stakeholders. Finally, the role might mean having to work with tight deadlines, so being able to work under pressure without losing focus is crucial.


Key Responsibilities 


§ Managing full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicing—via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post-project review—all while adhering to VSI’s processes and quality standards.

§ Managing workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all times.

§ Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability.

§ Guaranteeing client satisfaction through the successful management of localisation projects and by providing excellent account management services.

§ Maintaining strong relationships with clients to ensure their utmost satisfaction with VSI and its services.

§ Proactively maintaining a thorough understanding of VSI’s core businesses to be able to advise clients on our services and pass on cross-selling opportunities to Sales.

§ Preparing project reports for the account manager and/or Head of Department as required.

§ Chairing production meetings or conference calls with clients on complex projects.

§ Taking the initiative to deal with client or supplier issues and escalating to line manager where required.

§ Identifying improvement opportunities for projects, accounts and processes.

§ Discussing and understanding each client's specific requirements and offering recommendations when appropriate.

§ Proactively dealing with client complaints and assisting more junior members of the department when replying to clients.

§ Offering support to junior members of the team.

§ Working with internal tools, making sure all data is entered correctly and life cycle of projects is managed efficiently.


Essential Skills and Experience

           

§ Prior experience in a project management capacity in the localization and/or media industries or similar role

§ Understanding of the dubbing workflows.

§ Being an excellent team player, particularly when working closely with internal stakeholders to coordinate multi-media needs across production services, ensuring consistency

§ Effective verbal and written communication when working with clients, suppliers and internal team members

§ Ability to work to tight deadlines, often under pressure, in a calm manner, always focusing on providing excellent customer service

§ High motivation and solution focused with proven problem-solving and organisational skills

§ Ability manage time effectively and prioritise tasks according to business needs

§ Flexibility and adaptability to be able to apply last minute changes and find solutions

§ Excellent attention to detail and time management

§ Good Microsoft Office skills

§ Previous experience with OOONA Project management or other similar tools will be an advantage



  • los angeles, United States VSI Voice & Script International Full time

    Senior Project ManagerGlobal Client OperationsCompany OverviewVSI provides language localization and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle...


  • Los Angeles, United States VSI Voice & Script International Full time

    Senior Project ManagerGlobal Client OperationsCompany OverviewVSI provides language localization and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle...


  • los angeles, United States VSI Voice & Script International Full time

    Senior Project ManagerGlobal Client OperationsCompany OverviewVSI provides language localization and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle...


  • Los Angeles, United States VSI Voice & Script International Full time

    Senior Project ManagerGlobal Client OperationsCompany OverviewVSI provides language localization and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle...


  • Los Angeles, CA, United States VSI Voice & Script International Full time

    Company OverviewVSI provides language localization and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle East and Latin America with trusted...


  • Los Angeles, United States VSI Voice & Script International Full time

    Company OverviewVSI provides language localization and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle East and Latin America with trusted...


  • los angeles, United States VSI Voice & Script International Full time

    Company OverviewVSI provides language localization and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle East and Latin America with trusted...


  • los angeles, United States VSI Voice & Script International Full time

    Company OverviewVSI provides language localization and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle East and Latin America with trusted...


  • Los Angeles, United States VSI Voice & Script International Full time

    Company OverviewVSI provides language localization and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle East and Latin America with trusted...


  • Houston, TX, United States Taylor Hopkinson | Powered by Brunel Full time

    Taylor Hopkinson is in search of a highly skilled and experienced Sr. Project Manager with a rapidly expanding renewable energy company specializing in the PV sector, with HQ in Spain and operations in Italy, Mexico, France, Germany, and Morocco. Tehir growth has led to over 800 employees globally, with more than 2 GW in development and over 200 MW already...


  • Albany, NY, United States Fusco Personnel Inc. Full time

    Sr. Project Manager or Project Manager, Technical Assistance Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Albany, NY Fusco Personnel is actively recruiting for a Sr. Project Manager or Project Manager, Technical Assistance, to join our client in leading the nation in the...


  • Simi Valley, CA, United States Client Full time

    Sr. Manager, Service DeskLocation: Simi Valley CADuration: 3-6 months contract to PERM with CLIENT100% On-Site Work – Must be within 1 hour commute to Simi ValleySummary:The primary role of the Senior Manager, Service Desk is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the...


  • Los Angeles, United States Vaco Full time

    Vaco LA is working with a client in the Healthcare Nonprofit industry who is looking for a Sr. Client Experience Manager to help support all day-to-day Client/Customer operations. The key responsibilities of the Client Experience Manager will include providing support to the client success team, enhancing engagement and reputation of the company through site...

  • Project Manager

    3 weeks ago


    Los Angeles, CA, United States 180 Global Full time

    180US is looking for an experienced Project Manager to join our team and run a high profile account. This role will also encompass some Executive Assistant (to the CCO) duties for the remainder of the year, but those will be removed once a full-time EA is hired at the top of 2025. Key PM Responsibilities:Collaborate with account leadership and...


  • Albany, NY, United States Fusco Personnel Inc. Full time

    Sr. Project Manager or Project Manager, Electric Markets If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. Albany, New York City Fusco Personnel is actively recruiting for a Sr. Project Manager or Project Manager, Electric Markets, to join our client in leading the nation...


  • Los Angeles, CA, United States Bespoke Careers Full time

    A super cool Workplace/TI design firm in East LA is hiring a Sr. Project Manager to lead design projects to completion!The Senior Project Manager is responsible for managing projects, ensuring they align with client agreements and are completed on time and within budget. This role requires significant client interaction, presentation skills, staff management...


  • Los Angeles, CA, United States 24 Seven Talent Full time

    The Trade Show Associate Project Manager supports the Sr. Manager Global Trade show and Events. This person will be Assisting Trade Show and have solid Project Manaement skills in event execution, problem solving and solid communication skills working with internal teams. This person will be organizing internal showrooms and offsite trade shows, supporting &...

  • Project Manager

    2 months ago


    Los Angeles, United States Aquent Full time

    An energy company is looking for a Project Manager to join their Solution Planning and Delivery team. The right candidate will possess strong project management skills in addition to the ability to breakdown complex details and dynamics into easy to read summaries or visuals. They will also have the ability to handle working with very different personalities...


  • los angeles, United States L&F Project Management Full time

     About L&F Project ManagementSpecializing in project, program, and portfolio management, L&F serves large government agencies and Fortune 500 clients. Our unique selling proposition is our focus on strategic initiatives and business transformation, which we achieve through our comprehensive project management services.L&F's core values of change...


  • Los Angeles, United States L&F Project Management Full time

     About L&F Project ManagementSpecializing in project, program, and portfolio management, L&F serves large government agencies and Fortune 500 clients. Our unique selling proposition is our focus on strategic initiatives and business transformation, which we achieve through our comprehensive project management services.L&F's core values of change...