Account Manager- EMR/EHR

2 weeks ago

Fort Wayne, United States Medical Informatics Engineering Full time

Objective

The Account Manager is the bridge between the Business Development/Sales organization and the Deployment organization for large, complex, sophisticated accounts (i.e. enterprise clients and key accounts). This position maintains the ongoing client relationship, sets and manages expectations, and provides continuity of service throughout the sales, deployment, and ongoing contract life cycle.

Responsibilities may include: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Manage the client life cycle – assisting with the transition from business development to deployment, making certain that deployment personnel clearly understand project scope/requirements. Upon completion of initial project requirements, assist with the transition to subsequent phases and/or ongoing support, and position the client as a referral source and case study subject.
  • Manage relationships with larger clients, especially those with large and/or complex project requirements, expanded client-side teams that include actively involved senior personnel, and/or those where opportunities for expanded relationships exist.
  • Establish relationships with client-­side counterparts/senior executives to keep them apprised of project status/progress.
  • Address concerns that the client has regarding the relationship, the project, our products, etc. with our internal EH Team.
  • Provide senior-level expectation management and scope control.
  • Work legally to ensure compliance with contract requirements.
  • Collaborate closely with deployment, project management, and other delivery personnel as part of the client team, with an emphasis on relationship oversight and generation of revenue based on established agreements.
  • Identify opportunities for business development with existing clients, working with business development, and deployment personnel to generate incremental revenues.
  • Manage the impression points involved in deployment, helping fellow team members create favorable impressions at key points of interaction.
  • Maintain uptodate client billing information and collaborate closely with accounting to ensure invoices are accurate and help mitigate any billing issues.
  • Other duties as requested.
Qualifications
  • 5-10 years of account management experience – ideally in information technology, occupational health, and/or healthcare IT
  • Experience working with large, complex organizations – including an understanding of what is required to navigate organizational structures, politics, and often competing for agendas
  • Ability to interact with all levels of client staff (executive and operational)
  • Strong written and verbal communication skills
  • Proven relationship management skills, including the ability to handle demanding clients and work through often difficult or demanding situations
  • Tech-savvy and proficient with online software applications, strong computer skills
  • Active listening skills
  • Leadership skills
  • Ability to function as part of a collaborative team
  • Self-directed individual who is highly motivated and able to organize and manage own work
  • Ability to travel to client sites (up to 45% of the time), and may include international travel and trade shows
  • Ability to pass Criminal Background Checks
  • Eligibility to work in the United States
Education/Certifications Required
  • Bachelor's degree or equivalent education and experience.
Physical/Mental Essential Requirements
  • Walking, standing, bending, stooping, reaching, moderate lifting, and carrying (up to thirty (30) pounds).
  • Full range of body motion including manual and finger dexterity and eye-hand coordination.
  • Requires corrected vision and hearing to normal range.
  • Ability to sit at a computer workstation for extended periods of time.
  • Occasional need to stand for long periods of time.
  • Ability to focus on detail and accuracy of work product.
  • Work is performed primarily in a non-smoking office environment, though travel may expose employees to inclement weather conditions.
  • Valid Driver's License and willingness to travel.
  • Ability to work flexible hours, including evenings and weekends as needed.
  • Occasional high stress may be experienced.
Performance measures for this position will be based on the following criteria
  • 25% - Manages relationships with larger clients, especially those with large and/or complex project requirements, expanded client-side teams that include actively involved senior personnel, and/or those where opportunities for expanded relationships exist. Establishes relationships with client-side counterparts/senior executives to keep them apprised of project status/progress
  • 25% - Addresses concerns that the client or Enterprise Health has regarding the relationship, the project, our products, etc.
  • 25% - Collaborates closely with deployment, project management, and other delivery personnel as part of the client team, with an emphasis on management of the overall relationship and generation of revenues based on established agreements
  • 25% - Works with existing clients to ensure retention and maintenance of licensing revenues, and identifies opportunities for increased revenues. Maintains relationships such that existing clients will serve as references/advocates.
Why Work Here?

At Medical Informatics Engineering (MIE), we believe in harnessing the power of technology to transform healthcare and improve patient outcomes. As a leading provider of health information technology solutions, we are passionate about developing innovative software solutions that empower healthcare organizations to deliver exceptional care. On top of our mission to make a dent in healthcare we offer the following incentives to our employees:
  • Competitive compensation
  • Comprehensive benefits package including medical/dental/vision insurance
  • 401k with company match
  • Paid-Time off
  • Quarterly bonus program
  • Flexible work schedule
  • Remote work


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

MIE/EH is an equal opportunity employer. Working for MIE/EH is about joining a culture of openness, collaboration, trust, and the invitation and expectation to have a voice. We strive to continually lead with our values and beliefs that enable everyone at MIE/EH to develop their potential, bring their full self to the workplace, and engage in a workplace of diversity and inclusion

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