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Customer Service Representative

2 months ago

Aurora, United States Premier Rental Purchase Full time
General Purpose:

Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer's residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

Essential Duties:
  • Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
  • Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
  • Responsible for safeguarding all monies collected while in the field.
  • Responsible for the proper care and movement of all merchandise in transport.
  • Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customer's residence promptly.
  • Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
  • Answers the phone by the second ring in a pleasant and professional manner.
  • Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
  • Carefully check rental (lease) returns and promptly refurbish to "like new" condition.
  • Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
  • Handles customer service issues in a professional manner.
Other Duties:
  • Responsible for cleanliness of the backroom and the assigned company vehicle.
  • Responsible for helping receive new merchandise.
Additional duties, as time permits include:
  • Take customer order forms for the customers.
  • Verify customer order forms
  • Commit to achieving customer and revenue growth
  • Assist in store cleaning
  • Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.
Requirements:
  • High school diploma, GED, or equivalent work experience.
  • Must have a valid driver's license and a good driving record.
  • Must have DOT certification (if required by law in your state).
  • Must complete the training program and have one year of experience in a job requiring customer contact.
  • Must be able to lift and carry loads up to seventy-five (75) pounds.
Required Skills:
  • A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
  • Ability to understand oral and written instructions.
  • Ability to read, write and perform arithmetic functions quickly and accurately.
  • Ability to reason and make independent decisions.
  • Ability to manage situations with customers and associates.
  • After training, working knowledge of all products in the inventory.
Efforts, Demands, and Conditions:
Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.
  • Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
  • Required to use a hand truck to move merchandise.
Work is normally performed in the store, in the field, and in customers' homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.
  • Attending company or Premier Corp, Training Sessions may be necessary.
Relationships:
Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.

Compensation: $18.00 - $19.00 per hour

Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:
  • Respect, Listen, and Respond
  • Compassion with Accountability
  • Integrity Above All
  • Together We Succeed


As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.

I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees