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Customer Relationship Management Specialist

2 months ago

portland, United States Abel Consulting & Executive Search, LLC Full time

CUSTOMER RELATIONSHIP MANAGEMENT SPECIALIST JOB IN PORTLAND, OR


I am seeking a Customer Relationship Management Specialist for one of my top clients with a national footprint in Portland, OR.


In this role you will maintain existing relationships with current accounts and provide the ability to ensure patients have the required equipment to support their home healthcare needs.


In this role you will enjoy EXCELLENT STABILITY, room for advancement, and a comprehensive benefit package.


  • You will be a single point of contact for specific accounts and be responsible for addressing customer needs, concerns and complaints in a timely manner.
  • Additionally you will consult with clients and referral sources on products and necessary equipment.
  • Contact patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
  • Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
  • Assist medical groups and/or other provider groups to understand the products and services available under the contract.
  • Assists in the utilization process as well as transitioning members related to capitation switch outs.
  • Coordinates patient services with physicians and medical groups.
  • Identify and develop strategic relationships within the institution that will enhance patient care.
  • Instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
  • Sets-up and delivers home healthcare products and services.


Education and/or Experience

  • High School diploma required
  • At least 2 years of related experience
  • Geographically located within the assigned territory.


If you feel you have the skills to perform this job with excellence, I want to speak with you. Please respond to this post with a copy of your most current resume.


My client is EXTREMELY MOTIVATED TO MOVE FORWARD QUICKLY with the right individual.


Thank you