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Systems Admin

3 months ago

Farmington, United States Softworld Inc Full time

Job Title: Systems Admin

Job Location: Farmington CT 06032

Onsite Requirements:

Legal team/Law firm support
O365
SharePoint

Job Description:

The System Administrator role in LCC Operations Technology serves as the front-line support of Legal, Contracts and Compliance (LCC) practice areas and other team members using LCC systems and tools.
The team member should have the ability to quickly learn and understand systems and tools within LCC, manage inbox/queue of questions, provide superior customer service, and escalate when necessary to provide closed loop resolution.
In addition, the system administrator will facilitate access requests and ensure the integrity of access roles for a suite of LCC applications.
The system admin may support process or policy questions in support of certain LCC teams and may require discretion and privacy for sensitive material or subjects.

Job Responsibilities:

Monitor support queue and ensure closed loop resolution of questions or requests
Develop relationships with Enterprise Services digital technology and business service partners who support LCC applications to prioritize escalated support
Liase with vendor provided support resources as required to submit and track break/fix or enhancement requests for LCC licensed software-as-a-service.
Engage LCC subject matter experts when process related questions are raised beyond normal support model
Provide appropriate system access to users, when requested, and ensure proper approvals are in place
Conduct system access audits and work with Internal Controls Excellence and other groups to meet policy requirements
Support other projects led by LCC Operations or practice area leaders, where requested
Update training documentation and conduct user acceptance testing for LCC tools prior to deployments
Send mass communications and other bulletins to inform users of upcoming system changes
Update internal LCC websites and maintain LCC SharePoint sites
Support creation of metrics and reports

Skills Required:

Effectively works with business partners to help solve problems and escalate where necessary
Experience supporting tools or systems in a business environment.
Demonstrated customer service experience.
Advanced use of MS Office products, specifically Excel, Outlook and PowerPoint

Skills Desired:

Experience supporting legal, contracts, global trade or ethics functions in a large enterprise
Strong written and oral communication skills including preparing and sending information to large user groups
Demonstrated teamwork in a professional environment

** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.

This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role. **