Manager Convention Services

3 weeks ago

Las Vegas, United States Wynn Las Vegas Full time

Job Description

  • Act as the primary group contact and event facilitator for the program planner after receipt of signed contract with a focus for groups primarily but not limited to 500+ on peak.

  • Act as the primary source of information regarding the event for hotel operations.

  • Review hotel facilities and services with clients.

  • Management of the group billing process including initial setup, collection of advance deposits, review of posted charged upon close out through to settlement of balance.

  • Work in tandem with the Hotel Credit Department to collect credit applications (when applicable), estimate group charges, and collect required deposits.

  • Monitor group progress on room pick up and manage the group room block by adding and/or cutting rooms according to needs.

  • Manage the group cutoff for reservations and communicate deadlines to program contact.

  • Organize initial room reservations and communicate ongoing group changes through group departure.

  • Plan and coordination of group pre-planning visits.

  • Create and Distribute Meeting Event Orders to communicate group requirements for meeting space events.

  • Order technical requirements for the meeting space.

  • Coordinate with various hotel partners for group needs such as meeting space internet, telecommunications setup and business center equipment, shipping and handling.

  • Facilitate with vendors proper safety and security protocol for onsite operations.

  • Work in conjunction with Meeting Concierge to facilitate on site group requests and changes in the meeting space.

  • Coordinate group needs throughout the hotel by acting as the liaison to facilitate operational requirements such as:

    • Group arrivals/departures for luggage assistant
    • Group room drops
    • Group check in or VIP pre-keys
    • Arrange reservations for Restaurant, Show, Spa/Salon, Golf, Cabana, etc.
    • Communication of large group movements anticipated to affect hotel operations

  • Create and Distribute Group Resume which will outline all operational aspects of the group to hotel department heads for all affected areas.

  • Oversee group VIP experience throughout their stay including:

    • Meet & greet on arrival experience
    • Advancement of VIP guestrooms
    • Hotel reservations throughout their stay

  • Continue building relationships throughout the year by assisting with off-program requests such as hotel friendly rates, reservations, etc.

  • Assumes other duties and responsibilities as requested by the Assistant Directors of Convention Services and the Executive Director of Convention Services.

Qualifications:
Qualifications

Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work. The ability to work with internal and external clients. Experience with Delphi, Opera and Passkey preferred.

EDUCATION: Degree in Hotel Management, Marketing or Business Administration preferred

EXPERIENCE: 2-4 years as a Convention Services Manager at a major hotel convention.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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