Customer Assistance

6 days ago

Federal Way, United States Lennar Homes Full time
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Sr Customer Care Representative

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

The Sr Customer Care Rep will provide consistency through evaluating all aspects of the home buying and home building processes from the TDH Experience through and with emphasis on construction quality, customer care, customer communication and inter-department communication, procedures and training.

Requirements

  • Seven (7) years of homebuilding and/or similar customer service experience preferred

  • High school diploma or GED required, but will accept equivalent work experience

  • Valid driver’s license

  • Excellent communication skills, verbal and written

  • Strong organizational and interpersonal skills

  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

  • Maintain regular attendance and punctuality relative to daily work schedule is required

  • Must be able to work a flexible work schedule, which includes “on-call” work

  • Follow directions from a supervisor

  • Understand and follow work rules and procedures

  • Accept constructive feedback

  • Team player

Life at Lennar

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

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