Rep - Customer Service

6 days ago

Hanover Park, United States ProAmpac Holdings, Inc. Full time

Description

ProAmpac is a leading global flexible packaging company, and we are currently seeking a detail-oriented, eager and positive CSR who excels in a fast-paced environment with a desire for continued learning and growth.

Why YOU should consider a career with ProAmpac:

• Safety First. It’s the top priority for our team.

• Advancement Opportunities | A place to build a future in a STABLE & GROWING industry.

• Strong Core Values: Integrity | Intensity| Involvement | Innovation | Impact

• Progression programs to build entry-level talent into top talent.

• Involved team-oriented training that sets you up for success.

• Bonuses and incentives that reward employees for their contributions.

Outstanding Benefits (Full-time employees):

• 11 paid holidays & Great Paid time off (vacation)

• Employer paid life insurance

• Excellent 401k Match

• Wellness program that rewards you physically and financially

• And much, much more

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.

• Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.

• Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.

• Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.

• Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.

• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.

• Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.

• All other duties as assigned.

Qualifications

Experience

Required

  • 2-4 years: Customer Service• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.• Maintains strict confidentiality and protects privacy of confidential/sensitive information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category: Customer Service

Full-Time

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