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Call Center Representative

2 months ago

Houston, United States Xponential Fitness LLC Full time

StretchLab helps people improve flexibility and reduce muscle tension to achieve their fitness and wellness goals. We are looking for outgoing, yet humble individuals that are passionate about health & fitness and enthusiastic about helping others feel great. Sound like you? Then we should talk We are looking for full and part time employees who want to advance with our fast growing brand. StretchLab is the industry leader in offering one-on-one assisted stretching, now with more than 300 locations across the US. POSITION: Our Call Center Representatives are local to Houston, yet work remotely to service thousands of prospects and members in their wellness journey. COMP & BENEFITS: * Health Benefits * Employee Assistance Program * Complimentary membership to StretchLab & Row House ($350 monthly value) * Employee Retail Discounts * Opportunity for advancement (multiple locations and brands) REQUIREMENTS: * Humility and compassion to address customer needs * Excellent written and oral communication skills * Accurately set appointments and process payments * Attention to detail * Multi-task in a fast paced environment * Proficiency working with CRM, booking software and Google Suite * Previous call center experience is preferred RESPONSIBILITIES: * Manage large amounts of inbound and outbound communications in a timely manner * Follow communication “scripts” when handling different topics * Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives * Build sustainable relationships and engage customers by taking the extra mile * Keep records of all conversations in our call center database in a comprehensible way * Frequently attend educational seminars to improve knowledge and performance level * Meet personal/team qualitative and quantitative targets * Other duties as assigned DESIRED ATTRIBUTES: * Passion for fitness and wellenss * Energetic * Empathetic * Team player Learn More About StretchLab StretchLab is proud to be an Equal Employment Opportunity and Affirmative Action employer. StretchLab does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. We are dedicated to providing a work environment free from discrimination and harassment where employees are treated with respect and dignity