AV Support Engineer

2 weeks ago

New York, United States Inclusively Full time

Inclusively is partnering with a multinational communications, advertising, public relations, technology, and commerce holding company to hire an AV Support Engineer . **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY:
Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

The IT/AV Support Engineer will be responsible for providing on-demand deskside IT, Audio/Video and Video Conferencing support for our employees and visiting clients. The role is also expected to provide general deskside IT and AV/VC support for various company events in North America on as-needed basis, local or remote

What you'll be doing:

Deliver world class technology support services to our employees and visiting clients, operating within predefined structure, methodologies, and standards set by our IT
Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
Serve as the 1st line of support for all IT/AV issues and requests for local executives.
Perform basic AV troubleshooting including resetting devices, cable management, etc.
Diagnose and escalate technical issues to service contracted IT or AV integrators
Provide IT/AV training for all company employees in the site as needed
Prepare and operate AV equipment for events such as Town Halls, pitches, and client meetings
Prevent, identify, and resolve technical issues and update users on progress and resolutions
Onsite support for video conference meetings and recordings, client pitch events
Maintain phone connectivity in all AV presentation settings
Interact with cable television provider for signal or transmission related issues
Evaluate AV systems for software and hardware upgrades
Assist in managing contracted AV integrators
Ensures that our company and our IT policies and procedures are adhered to



Who you'll be working with:
The IT/AV Support Engineer reports to the IT Operations Manager, and will support colleagues at our Three World Trade Center campus.

What you'll need:

Must have MacOS and Windows OS experience
Proven ability to handle challenging, rapid-response user support.
Product experience with Crestron, Polycom, Microsoft 365
Experience operating video and audio equipment in live production environment.
Experience with lighting video conferences, productions and other events.
Experience and knowledge of web conferencing platforms and standards – Microsoft Teams, Skype, Google Hangouts Meet, Zoom, SIP, and H.323
Excellent client facing, presentation, interpersonal, and communication skills
Ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail
Excellent self-organisation
Completer / finisher mentality - has a strong track record of delivery, has attention to detail, is organised and demonstrates excellent time management skills


Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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