Area Manager

3 weeks ago

Oakland, United States La Clinica de La Raza Full time
Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As health care activists, we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it.

From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties.

ABOUT THE POSITION: The Area Manager reports to the Director of Medical Operations and provides extensive leadership and direction to multiple clinic and ancillary service managers in Alameda County. This role is responsible for ensuring operational, financial, quality, human resources, and regulatory compliance. The Area Manager works collaboratively with the CMO, Clinic Managers, Associate Medical Directors, staff, leaders and support departments to ensure the successful operation of high quality, efficient clinic administration. This position handles human resources issues following La Clinica's policies and procedures. It ensures program compliance, helps spread best practices and is responsible for analyzing financial data and budgets. The Area Manager must be able to successfully communicate across a wide spectrum of audiences, lead change initiatives, have strong financial, people and organization skills and be able to function effectively with multiple priorities.

Major Areas of Responsibility include but are not limited to:
  1. Supervises medical clinic and ancillary service managers for Alameda County.
  2. Continually evaluates operations, analyzes processes, and initiates changes. Helps implement and spread best practices.
  3. Helps develop annual budgets and budget plans.
  4. Responsible for efficient, accurate and prudent financial management of assigned clinics and departments, adhering to the annual budget. Compiles data, analyzes, and makes recommendations for insuring financial sustainability. Monitors monthly revenues and expenses.
  5. Ensures that direct reports apply sound management and leadership principles to their daily operations; helps coach and support managers for improvement.
  6. Responsible for ensuring that clinic managers adhere to Human Resource policies and practices, Collective Bargaining Agreement, and Federal and State labor laws. Supports consistent, fair disciplinary practices and terminations. Participates in the resolution of conflicts and employee disciplinary issues.
  7. Responsible for the completion of performance reviews of direct reports; ensures that direct reports are conducting performance evaluations of staff.
  8. Works with clinic managers to ensure excellent patient care and customer service; helps resolve patient complaints as needed; determines patterns in complaints and helps guide corrective action.
  9. Helps standardize practice across County through identification and implementation of best practices and effective change management principles; works with other Area Managers and Executive Team to standardize practice across agency.
  10. Contributes to teamwork and harmonious working relationships.
  11. Works as a liaison between provider(s), employees, and administration, providing timely communication of financial, practice, and organizational updates.
  12. Ensures compliance with all Federal, State, County regulations and other program guidelines.
  13. Participates in professional development activities to keep current with trends and practices in health care administration.
  14. Participate and help facilitate productive clinical/operational "matrix" meetings and other leadership meetings at various clinic sites.
  15. Other duties as assigned by supervisor.
MINIMUM QUALIFICATIONS:
  1. Bachelor's degree required or an equivalent combination of education or experience. Master's degree in Public Health or related field preferred.
  2. Five years of managerial experience in a health care setting, preferably community health or similar health care environment.
  3. Knowledge of principles and practices of health center management.
  4. Demonstrated skill and experience working effectively with diverse teams, preferably across multiple sites.
  5. Excellent written and oral communication skills.
  6. Excellent interpersonal skills and ability to give and receive constructive feedback, high emotional and social intelligence.
  7. High degree of professionalism.
  8. Ability to analyze and solve problems.
  9. Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
  10. Experience with budgets, financial analysis, and reports; ability to problem solve variances and implement viable solutions.
  11. General knowledge of federal, state, and county health policy and regulations affecting federally qualified health centers.
  12. Unrestricted CA driver's license, and the ability to travel locally.

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