Customer Service Representative

1 week ago

Gaithersburg, United States Aleron Full time


Description

Are you a Customer Service Representative who islookingto join one of the top companies within the Manufacturing Industry?

Are you looking to further your career and grow?

Do you have experience in the corporate environment?

If you answered yes to those three questions, then apply today

Acara Solutions is seeking highly qualified candidates to work Onsite with our client in Gaithersburg, MD.Interested?

Here's what you'd do:

  • Manage enter order management cycle, viz
    1. Get orders from Distributors/customer
    2. Get shipment size and weight from the warehouse
    3. Get freight rates from the transporter for the shipment
    4. Process proforma Invoice and send to distributor/customer
    5. Obtain payment from distributor/customer
    6. Instruct plant/warehouse to process the order
    7. Follow up with the warehouse to get the shipment packed
    8. Obtain the shipment details and packing list
    9. Follow up to get the Bill of Lading / Airway Bill
    10. Generate invoice in SAP
    11. Share Invoice, packing list, BOL with distributor/customer
    12. Share invoice with accounts to adjust payment against it
    13. Maintain all records for each order and shipment for audit
  • Customer service:
    1. Send monthly reports of open orders and shipments in transit to each distributor
    2. Follow up with Distributors and customers for orders
    3. Receive all feedback/claims from distributors and customers and process it with respective stakeholders
    4. Address all communications coming in from prospects, customers, and distributors, about product queries/order status
  • Sales generation:
    1. Cold calling leads generated from online inquiries, exhibition participation
    2. Convert from cold to hot leads and pass on to distributors or service directly
  • Reduction in total order management time (inquiry to delivery)
  • Closing all customer requests and reducing these to laid down lead times.
  • Increase new customer acquisition.
  • Ensure continuous improvement on all above three KPIs

Here's what you'll get:

  • Pay rate: $40k/Year
  • Hours: 40 hours/week
  • Length: Direct hire

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Required Skills / Qualifications:
  • High School Diploma or GED
  • Minimum of 1-year experience in the corporate environment

Preferred Skills / Qualifications:
  • Experience in window film or PPF industry
  • Computer literate, good communication skills in English (Spanish would be an added advantage), High attention to detail.

Additional Information:

  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Apply

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