Lead Retail Sales Technician

1 month ago

Buffalo, United States Asurion Full time
Job Description

Our Lead Retail Sales Technician role has big-time impact If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  

At uBreakiFix by Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.  

Starting Pay - $19.95, per hour + uncapped sales & repair incentive potential

  • Average incentive potential of $550/month & Top incentive potential of $2,600/month, based on performance

We take care of you (benefits/perks): 

  • Competitive hourly and incentive-based pay 
  • Generous medical, dental and vision benefits program 
  • 401(K) retirement savings plan with employer match 
  • Paid time off  
  • Tuition reimbursement  
  • Ongoing training to grow your skills
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

As a Lead Tech, here’s what you can expect to do: 

We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians. 

  • Perform repairs on all devices  
  • Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
  • Supervise, train and coach tech experts 
  • Stand in as store manager when needed  
  • Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs  
  • Ensure all work orders (WOs) are addressed by end of day (EOD) 
  • Oversee all buybacks and return material authorizations (RMAs) 
  • Manage back of house (BOH) and ensure new processes and procedures are followed 
  • Order and manage inventory  
  • Ensure PPE supplies are ordered and utilized, and safety standards are met 

Here’s what you’ll bring to the team:  

  • 1+ years of customer service/retail sales experience
  • 6+ months of smartphone repair experience or equivalent 
  • 1+ years of retail supervisory experience or equivalent (preferred)
  • High school diploma or GED (preferred) 
  • Inventory supervisory experience; inventory counts, live inventory management or equivalent 
  • Proficient in Microsoft Office with an emphasis on Excel 
  • Effective verbal and written communication skills  
  • Customer service skills 
  • Motivation to meet and exceed evolving key performance goals 
  • Technical, problem-solving, and organizational talents 
  • Ability to work flexible hours, including weekends and holidays 
  • Reliability and flexibility in difficult situations 
  • The ability to quickly adapt in an ever-changing environment  

Get to know us:
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

  • Lead Retail Sales Specialist

    3 days ago

    Buffalo, New York, United States Asurion Full time

    About the Role:We are seeking a highly skilled and experienced Lead Retail Sales Technician to join our team at Asurion. As a Lead Retail Sales Technician, you will play a critical role in driving sales and customer satisfaction while ensuring seamless store operations.Key Responsibilities:Sales and Customer Service: Sell solutions-based products and...

  • Lead Retail Sales Technician

    1 week ago

    Buffalo, United States Asurion Full time

    Job DescriptionOur Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  At uBreakiFix by Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our...

  • Retail Sales Team Lead

    5 days ago

    Buffalo, New York, United States Asurion Full time

    Job DescriptionOur Lead Retail Sales Technician role has a significant impact on our customers' experience. If you enjoy helping people resolve technical issues and want to work in an environment where teamwork is valued, this role could be a great fit for you.At Asurion, we don't just assist our customers with technical issues — we provide a positive...

  • Retail Sales Merchandiser

    3 months ago

    Buffalo, United States SAS Retail Services Full time

    Why us? SAS Retail Services is part of the largest retail services company in the US, working with major retailers in your area. We handle product movement. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. When you join the SAS Retail Services' team as a Retail Merchandiser...

  • Retail Sales Specialist

    1 month ago

    Buffalo, United States Advantage Sales and Marketing, LLC Full time

    Minimum:Maximum:Launching your sales career could be just one quick chat away. We're hiring now for our Retail Sales team, and are looking for people like you, who know the end game of retail is to get product on shelves. You're great at building relationships with store management, calling on customers and love the autonomy of managing your own...

  • Retail Sales Specialist

    3 months ago

    Buffalo, United States Advantage Sales and Marketing, LLC Full time

    Minimum: Maximum: Launching your sales career could be just one quick chat away. We're hiring now for our Retail Sales team, and are looking for people like you, who know the end game of retail is to get product on shelves. You're great at building relationships with store management, calling on customers and love the autonomy of managing your own territory....

  • Retail Sales Specialist

    2 months ago

    Buffalo, United States Advantage Sales and Marketing, LLC Full time

    Minimum: Maximum: Launching your sales career could be just one quick chat away. We're hiring now for our Retail Sales team, and are looking for people like you, who know the end game of retail is to get product on shelves. You're great at building relationships with store management, calling on customers and love the autonomy of managing your own territory....

  • Visual Sales Lead

    5 days ago

    Buffalo, New York, United States Chico's Full time

    Job Summary:The Sales Lead is a key member of our store team, responsible for driving sales and customer engagement in our luxury fashion retail environment. This role requires a strong passion for fashion, excellent communication skills, and the ability to lead and motivate a team to achieve sales goals.Key Responsibilities:Drive Sales and Customer...

  • Automotive Store Manager

    3 days ago

    Buffalo, New York, United States Mavis Tire Supply Full time

    Job DescriptionJob Summary:Mavis Tire Supply is seeking a highly motivated and experienced Automotive Store Manager to lead our retail sales and service team in the Tonawanda, NY area. As a key member of our management team, you will be responsible for driving sales, monitoring inventory and expenses, managing personnel, and controlling operating costs to...

  • Retail Team Lead

    11 hours ago

    Buffalo, New York, United States Office Depot Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Team Lead to join our team at Office Depot. As a Retail Team Lead, you will be responsible for providing exceptional customer service, driving sales, and leading a team of sales associates.Key ResponsibilitiesCustomer Service: Provide exceptional customer service, respond to customer...

  • Automotive Store Manager

    3 days ago

    Buffalo, New York, United States Mavis Tire Supply Full time

    Job DescriptionMavis Tire Supply is seeking a highly motivated and experienced Automotive Store Manager to lead our retail store locations and drive sales, profitability, and customer satisfaction.About the PositionManage a retail store location and ensure maximum profitability by driving sales, monitoring inventory and expenses, managing personnel, and...

  • Roving Retail Technician, Electronics Repair

    6 days ago

    Buffalo, United States Asurion Full time

    Job Description*$1,000 Sign On BonusOur Roving Retail Technician role has big-time impact! If you enjoy driving store to store to help people repair and get to know their tech devices, this role is for you. At Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth...

  • Roving Retail Technician, Electronics Repair

    1 month ago

    Buffalo, United States Asurion Full time

    Job Description*$1,000 Sign On BonusOur Roving Retail Technician role has big-time impact! If you enjoy driving store to store to help people repair and get to know their tech devices, this role is for you. At Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth...

  • Retail Sales Associate

    3 days ago

    Buffalo, New York, United States Legends Hospitality Full time

    Job Summary:The Retail Sales Associate is a key member of the Legends Hospitality team, responsible for delivering exceptional customer experiences and driving sales growth. As a Retail Sales Associate, you will be the face of our brand, working closely with customers to understand their needs and exceed their expectations.Key Responsibilities:Provide...

  • Retail Pharmacy Technician

    2 weeks ago

    Buffalo, New York, United States Chsbuffalo Full time

    Position: Retail Pharmacy TechnicianLocation: Buffalo, NY, United StatesFacility: Sisters of Charity HospitalShift: Shift 1Status: Per DiemBargaining Unit: ACE AssociatesExempt from Overtime: NoWork Schedule: Days and Evenings with Weekend RotationHours:Monday to Friday: 10:00 AM - 6:00 PMSaturday: 11:00 AM - 3:00 PMOverview:Under the supervision of the Lead...

  • Retail Team Lead

    3 days ago

    Buffalo, New York, United States Office Depot Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Team Lead to join our team at Office Depot. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team of sales associates.Key ResponsibilitiesPrint Sales and Services:Support the efficient...

  • Retail Sales Representative

    1 week ago

    Buffalo, New York, United States Foot Locker Full time

    Retail Sales AssociateOverviewJoin our dynamic team where even newcomers can thrive!As a leading global brand, we are dedicated to empowering youth culture and fostering a passion for self-expression. Our mission is to create exceptional experiences at the core of the sports and sneaker communities, driven by the enthusiasm of our team members. If you are...

  • Wireless Sales Manager

    3 months ago

    Buffalo, United States OSL Retail Services Inc Full time

    Job DescriptionJob DescriptionOverviewWireless Manager Are you a dynamic leader with a passion for technology and a track record of driving sales excellence? Welcome to OSL, a vibrant leader in outsourced sales services, proudly partnering with Walmart Canada to manage over 350 wireless kiosk locations across the nation—and we're looking for an...

  • Retail Sales Associate Part Time

    3 days ago

    Buffalo, New York, United States Tailored Brands Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Tailored Brands Inc. As a Retail Sales Associate, you will be responsible for delivering an exceptional customer experience and driving sales growth in our retail stores.Key ResponsibilitiesEngage with customers to understand their needs and...

  • Automotive Technician

    2 days ago

    Buffalo, New York, United States Ez Loan Auto Sales Inc Full time

    Job Opportunity at Ez Loan Auto Sales IncWe are seeking a skilled Automotive Technician to join our team at Ez Loan Auto Sales Inc. As a leading provider of automotive services, we offer a dynamic and supportive work environment that fosters growth and development.Job SummaryWe are looking for a highly motivated and experienced Automotive Technician to...