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Roving Retail Technician, Electronics Repair

2 months ago

Buffalo, United States Asurion Full time
Job Description

*$1,000 Sign On Bonus

Our Roving Retail Technician role has big-time impact If you enjoy driving store to store to help people repair and get to know their tech devices, this role is for you. At Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests.

uBreakiFix by Asurion stores are popping up across the country. We are looking for roving retail technicians to support all locations within a district, based on business needs. This is a great opportunity for people of all skill levels to join our team.
 

Starting Pay - $18.00, per hour + uncapped sales & repair incentive potential

  • Average incentive potential of $480/month & Top incentive potential of $1,950/month, based on performance

Don’t miss this chance to be part of something big at our retail stores.

  • Gain new skills and certifications.
  • Provide great customer service experiences.
  • Bring your ideas to leaders.
  • Receive unlimited monthly bonuses for great sales
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Apply now if you are customer service-focused and enjoy troubleshooting and repairing tech devices. We are looking for people who are good at talking with customers and can make sales in a retail environment.

Here’s what you’ll bring to the team:

  • High school diploma or GED
  • 1+ years of customer service/retail sales experience
  • 6+ months of experience with product service support or electronics troubleshooting (preferred)
  • Basic knowledge of mobile devices and operating systems
  • Ability to work a flexible retail schedule
  • A passing background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • A valid driver’s license and satisfactory driving record with 1+ years of driving experience
  • Ability to travel a radius of up to 100 miles (store to store)

We take care of you (benefits/perks):

  • Ongoing training to grow your skills
  • Competitive hourly pay and benefits
  • Paid time off
  • Career growth opportunities based on your interests
  • Tuition reimbursement (full-time employees)
  • 401(k) retirement savings plan with employer match
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health

What you will be doing:

  • Be the face of Asurion and deliver award-winning, personalized customer experiences
  • Safely travel in a personal vehicle to locations throughout a designated market (daily)
  • Perform repairs for all devices efficiently 
  • Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
  • Achieve sales goals
  • Handle work orders and manage inventory
  • Oversee buybacks and product returns
  • Learn and provide best practices between stores
  • Share feedback for store improvements


Get to know us:
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.