Account Operations Manager
1 month ago
Role Overview: We are seeking for an engaged, dynamic Account Operations Manager to work with and manage the day-to-day relationships with our Scaler clients, real estate investors and advisors. The Account Operations Manager will collaborate cross-functionally to provide an exceptional client experience to Scaler clients from onboarding to management to renewal. The Account Operations Manager will implement best practices in strategic account management to ensure a seamless support model that strengthens trusted relationships with Scaler clients.
Responsibilities
- Deliver prompt and professional service to our Scaler clients through verbal and written communications
- Determine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platform
- Proactively support the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data sets
- Project manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clients
- Develop and maintain positive working relationships with clients and other key partners
- Become a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learning
- Contribute to the overall Scaler partnership strategy
- Contribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materials
- Minimum 2 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or ESG industry
- Bachelor's degree in Business, Sustainability, Marketing, or otherwise proven experience equivalent
- Advance Proficient in Microsoft Excel and PowerPoint
- Industry background in Sustainability
- Excellent data management skills
- Excellent communication, organizational, strategic thinking, and problem-solving skills
- Experience coding using general-purpose programming languages like PHP, Python, Javascript, SQL, and CSS
- Experience coding using general-purpose programming languages like PHP, Python, Javascript, SQL, and CSS
- Industry background in Real Estate, Sustainability, and/or tech
- Top-of-market salary and a generous equity stake in the company
- 25 paid vacation days per year, but the opportunity for more if needed
- We offer a hybrid work policy: 2 days working from home and 3 days in-office each week
- Four months of parental leave
- Annual personal development budget
- We are a global company that meets in person at least once a year
When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are committed to making a positive impact on our customers' journey to achieving absolute zero carbon.
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