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Prestone Products Corporation | International Customer Care
1 month ago
We are Prestone® (subsidiary of Recochem) - Since 1927, Prestone® has protected drivers and their vehicles with cutting-edge products. From its iconic yellow jug antifreeze/coolant to its innovative stop leak line, the Prestone® brand honors its 90-year history by keeping its groundbreaking formulas laps ahead of the competition.
International Customer Care & Logistics Planner
Overview
This role requires an A+ team player- driven and dedicated to the overall success of the business. Strong knowledge of export regulations, customs procedures and export documentation.
Essential Job Functions.
- Ownership of end-to-end export shipments taking initiative to investigate and solve issues.
- Customer Service and order entry, pricing approval, inventory availability and order management and end-to end.
- Pre-booking of containers for export, balance costs, warehouse capabilities and lead times of various container options (20’, 40’, port selection etc.).
- Synchronize cargo ready dates and arrival dates between vendors, carriers/forwarders and facilities.
- Tender international freight to carriers/forwarders based on cost, priority and track the volumes of each carrier/forwarder.
- Preparation and accuracy verification of all export documentation; ERP (JDE E1) and manually created certifications, update Tracker.
- Responsible for understanding and ensuring all regulations, including IATA, IMDG, HAZMAT, Custom HTS, as well as the various Certificate of Origins for each Country or Region, all Regulatory Compliance.
- Monitor market developments and communicate concerns that may impact supply chain.
- Reduce costs and improve processes with international transportation providers.
- Develop, maintain, and share performance metrics and overall program compliance.
- Review and process claims as requested by customers or forwarders due to damaged or missing merchandised received.
- Audit and approve inland, ocean and airfreight rates.
- Performs other duties and responsibilities as needed.
The above statement describes the general nature and level off work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Qualifications
- Three or more years of export compliance (INCOTERMS, Shipping Documents etc.). International customer service experience is a plus.
- Experience with Transportation Management Systems (TMS), Oracle Transportation Management (OTM) preferred.
- Export certification or other training is preferred.
- In depth knowledge of IMDG, IATA, Hazmat, Harmonized Codes, NAFTA, CAFTA, Certificates of Origin and International Regulation Compliance.
- Ability to manage and prioritize multiple projects and meet specific goals and deadlines.
- Experience working in a fast-paced business with frequent and rapid priority changes.
- Strong experience working in a collaborative, cross functional environment, both domestic and international.
- High skill sets with MS Office applications – Excel, PowerPoint, Outlook, Visio, Word, and Project.
- The skills required to be successful in this position vary to the extent that the role is heavily positioned to execute daily operations analysis and reporting required to meet customer expectations.
- Must have strong ability to work cross-functionally with a diverse team and customer base as well as clearly articulate technical solutions in relevant terms to both the team and customer.
- Driven, decisive, diplomatic, with sound judgement and attention to detail.
- Bi-lingual in English and Spanish preferred.
- Excellent written and verbal communication skills
Prestone® offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with Prestone's retirement savings options including employer match. Prestone also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.
Prestone® is an Equal Employment Opportunity / Affirmative Action employer. Prestone does not discriminate against qualified applicants or employees on the basis of race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information or any other status protected by law.
Prestone® is also committed to providing reasonable accommodation for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application or interview process, or to perform the essential functions of the job, please contact Human Resources immediately.
