Operations Support Director

Select how often (in days) to receive an alert:Do you want to lead in a dynamic business that’s transforming global automotive distribution? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and accelerate our industry towards a low-carbon, sustainable future.Join Inchcape Belux, part of Inchcape’s global network. You’ll be instrumental in executing our bold and exciting strategy, delivering great experiences for our customers, colleagues and partners. Powering the performance of a highly collaborative team of diverse and talented colleagues.Our Support department is seeking an Operations Support Director to join our team in Zaventem. In this position you will play a pivotal role in executing our bold vision, delivering outstanding experiences for our customers, colleagues, and partners. You’ll empower and inspire a high‑performing, collaborative team of diverse and talented professionals, driving performance and championing innovation and fresh thinking to deliver on our accelerate+ strategy.What you’ll doDefine and execute the aftersales and dealer support strategy, ensuring strong network performance, customer satisfaction, and business profitability.Oversee all operations support functions, including technical assistance, warranty, field support, network development, training, and facilities.Drive continuous improvement in service quality, cost efficiency, and dealer capability across the network.Lead initiatives to enhance customer retention, lifecycle value, and aftersales revenue growth.Represent Inchcape Belux in all technical and aftersales discussions with OEM and external partners.Develop a comprehensive training roadmap to build dealer and internal competencies in technical and commercial areas.Lead and coach a team of functional heads, report directly to theManaging Director, and act as a key member of the Belux Executive CommitteeAbout youTo be successful in this role you will be:Master’s degree or equivalent experience in engineering, business administration, or a related field.Minimum 10 years’ experience in senior automotive management, preferably in aftersales, technical, or dealer operations.Strong knowledge of dealer performance management, warranty, and network development.Excellent stakeholder management and communication skills in Dutch, French, and English.Financially savvy, digitally minded, and skilled at driving operational excellence through change and collaboration.We offer youJoin a global, values‑driven organization transforming the automotive industry.Competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.Flexible work schedules with hybrid working options (up to 2 days remote).Opportunities for career growth and professional development in an innovative international setting.Work with renowned brands such as Toyota, Lexus, and BYD.Be part of a passionate, inclusive team with a collaborative and forward‑thinking culture.If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.Opportunity for everyoneAt Inchcape, we are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policiesAbout usInchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast‑growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.comInchcape Belux employs over 250 team members. Our portfolio includes vehicle distribution for world‑renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.Additional information requestSelected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the roleFor any technical support please email to HRIS.Support@inchcape.com #J-18808-Ljbffr