Client Service Representative

1 month ago

Carnegie, United States Heartland Veterinary Partners LLC Full time

Practice:

Chartiers Animal Hospital is a small animal veterinary hospital serving the Heidelberg, Carnegie, Greentree, Mt. Lebanon, Nevillewood, and Bridgeville areas for over 38 years. We are committed to achieving another 38 years (and more) of exceptional care. Our veterinarians and Technicians are Fear Free Certified, enabling us to create a calm and welcoming environment to minimize your pet’s anxiety over their visit.

Position Purpose:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Credentialed Technician Competencies:
  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities:
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications:
  • Ability to work on weekends as required
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE
Benefits Offered:
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range: USD $18.00 - USD $20.00 /Hr.

  • Client Service Representative

    1 month ago

    Carnegie, United States Heartland Veterinary Partners LLC Full time

    Practice: Chartiers Animal Hospital is a small animal veterinary hospital serving the Heidelberg, Carnegie, Greentree, Mt. Lebanon, Nevillewood, and Bridgeville areas for over 38 years. We are committed to achieving another 38 years (and more) of exceptional care. Our veterinarians and Technicians are Fear Free Certified, enabling us to create a calm...

  • Client Service Representative

    1 month ago

    Carnegie, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionPractice:Chartiers Animal Hospital is a small animal veterinary hospital serving the Heidelberg, Carnegie, Greentree, Mt. Lebanon, Nevillewood, and Bridgeville areas for over 38 years. We are committed to achieving another 38 years (and more) of exceptional care. Our veterinarians and Technicians are Fear Free Certified, enabling us to...

  • Client Service Representative

    1 month ago

    Carnegie, PA, United States Heartland Veterinary Partners LLC Full time

    Practice: Chartiers Animal Hospital is a small animal veterinary hospital serving the Heidelberg, Carnegie, Greentree, Mt. Lebanon, Nevillewood, and Bridgeville areas for over 38 years. We are committed to achieving another 38 years (and more) of exceptional care. Our veterinarians and Technicians are Fear Free Certified, enabling us to create a calm...

  • Veterinary Client Liaison

    2 weeks ago

    Carnegie, Pennsylvania, United States Heartland Veterinary Partners LLC Full time

    Job Title: Client Service RepresentativeJob Summary:We are seeking a highly skilled and compassionate Client Service Representative to join our team at Heartland Veterinary Partners LLC. As a key member of our practice, you will provide exceptional client experiences, manage practice administrative tasks, and maintain a high level of patient care.Key...

  • Member Services Representative

    1 week ago

    Carnegie, United States VBA Full time

    Are you looking for a dynamic position in a growing organization? Are you a people-person who thrives on cultivating new relationships over the phone and helping others? Do you want a fast-paced, team environment with room for growth? If so, VBA is looking for you. As a full-time, Member Service Representative, you are a vital resource to our...

  • Customer Service Representative

    7 days ago

    Carnegie, Pennsylvania, United States VBA Full time

    Job SummaryVBA is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our members, addressing their concerns, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to member inquiries via phone, email, and...

  • Insurance Sales Representative

    5 days ago

    Carnegie, Pennsylvania, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionWe are seeking a highly motivated and self-driven individual to join our team as an Insurance Sales Representative. As a representative, you will be responsible for calling leads, preparing quotes, and presenting them to clients. You will also assist clients with the application process and follow up with them to ensure a smooth experience.Key...

  • Veterinary Hospital Representative

    2 weeks ago

    Carnegie, United States Heartland Veterinary Partners LLC Full time

    Job SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team at Chartiers Animal Hospital. As a key member of our practice, you will be responsible for providing exceptional client experiences, managing practice reception, and performing administrative tasks.Key ResponsibilitiesProvide exceptional client...

  • Sales Representative

    2 weeks ago

    Carnegie, Pennsylvania, United States Lamarque agency Full time

    Job OpportunityWe are seeking highly motivated individuals to join our team as Sales Representatives. As a Sales Representative, you will have the opportunity to work fully remote and have complete control and autonomy of your schedule.Key Responsibilities:Qualify and set up appointments with clients to discuss life insurance optionsHelp clients apply for...

  • B2B Sales Representative

    2 weeks ago

    Carnegie, Pennsylvania, United States SalesRoads Full time

    Job OverviewSalesRoads is seeking a highly motivated and results-driven B2B Sales Representative to join our dynamic sales team. As a 100% remote role, you will enjoy the flexibility of working from anywhere quiet, with a qualified internet connection, and be part of a supportive, family-like atmosphere that prioritizes your personal and professional...

  • B2B Sales Representative

    2 weeks ago

    Carnegie, Pennsylvania, United States SalesRoads Full time

    Job DescriptionSalesRoads is seeking a motivated and results-driven B2B Sales Representative to join our dynamic sales team. As a 100% remote role, you will enjoy the flexibility of working from anywhere quiet, with a qualified internet connection, and be part of a supportive, family-like atmosphere that prioritizes your personal and professional growth.Key...

  • Sales Representative

    1 month ago

    Carnegie, Pennsylvania, United States Lamarque agency Full time

    Job DescriptionWe are seeking highly motivated individuals with a passion for helping families to join our team. As a sales representative, you will have the opportunity to work fully remote and have complete control and autonomy of your schedule. Our company is dedicated to helping protect families and individuals from the unexpected with personalized life...

  • Business Development Representative

    4 weeks ago

    Carnegie, Pennsylvania, United States Hunter Engineering Company Full time

    Job Title: Business Consultant - SalesJob Summary:We are seeking a highly motivated and experienced Business Consultant - Sales Representative to join our team in the Pittsburgh Region market. As a Business Consultant - Sales Representative, you will be responsible for promoting Hunter's state-of-the-art automotive service equipment to car dealerships and...

  • Customer Service Representative

    1 month ago

    Carnegie, Pennsylvania, United States Giant Eagle Full time

    Job SummaryGiant Eagle is seeking a motivated and detail-oriented Team Member to join our retail team. As a Team Member, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and supporting the sales floor team.Key ResponsibilitiesReplenish products on the shelf, rotating products and ensuring...

  • Patient Service Representative

    4 weeks ago

    Carnegie, Pennsylvania, United States NovaCare Rehabilitation Full time

    Job Title: Patient Service SpecialistJob Summary:We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in providing exceptional patient experiences, managing patient payments, and utilizing multiple computer programs to ensure...

  • Patient Service Representative

    3 weeks ago

    Carnegie, Pennsylvania, United States Select Medical Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at Select Medical. As a Patient Service Specialist, you will be responsible for managing the front desk operations, providing exceptional patient care, and ensuring a smooth patient experience.Key ResponsibilitiesManage patient scheduling,...

  • Patient Service Representative

    4 weeks ago

    Carnegie, Pennsylvania, United States Select Medical Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at Select Medical. As a Patient Service Specialist, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesManage patient flow and registration, ensuring a smooth and...

  • Customer Service Liaison

    1 month ago

    Carnegie, United States Oklahoma State Gov Full time

    Customer Service RepresentativeOklahoma State Gov is seeking a skilled Customer Service Representative to join our team.Key Responsibilities:Establish and maintain positive relationships with internal and external customers.Provide accurate and timely information and assistance to customers regarding services provided.Operate various types of telephone and...

  • Customer Service Associate

    6 days ago

    Carnegie, Oklahoma, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our retail team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. Your key responsibilities will include:Main Responsibilities:Providing assistance to customers with their selection of...

  • Customer Service Liaison

    2 weeks ago

    Carnegie, United States Oklahoma State Gov Full time

    Oklahoma State Gov **Job Summary** As a Customer Service Representative with the State of Oklahoma, you will play a vital role in providing exceptional service to both internal and external customers. Your primary responsibility will be to establish and maintain contact with customers, providing them with accurate and timely information or assistance...