Patient Service Representative
2 days ago
Job Summary:
We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in providing exceptional patient experiences, managing patient payments, and utilizing multiple computer programs to ensure seamless operations.
Responsibilities:
- Greet new and existing patients, register new patients, and provide information about their visit
- Schedule patient appointments in person or over the phone
- Communicate with various parties, including attorney offices, insurance companies, and translation companies
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
- Provide patients with information about their next appointment as they check out
- Respond to requests for information from patients, providers, and coworkers
Requirements:
- High School Diploma or GED
- Insurance verification experience and healthcare experience are preferred
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity sufficient to maintain accurate records, recognize people, and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Equal Opportunity Employer:
NovaCare Rehabilitation is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
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