Operations Specialist – Deposit Risk
2 weeks ago
Location: On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
Provide quality, accurate and timely service involving daily review of financial transactions for fraudulent account activity for preventing and detection of possible transaction and check fraud. Position requires that the individual handle extremely complex issues and possess current knowledge of financial operations. Responsibilities include monitoring daily reports/transactions and conducting research/reviews on transactions indicative of potential fraud and/or customer relationship risk. In addition, this individual is responsible for ensuring appropriate actions are taken based on these reviews to minimize potential fraud risk, documenting findings, and maintaining supporting documentation related to all reviews.
Essential Duties and Responsibilities:
Conduct complex account review/research.
Work with various business partners to resolve complex issues.
Must possess the ability to apply sound judgement, effectively solve problems and determine fraudulent activity consistently.
Must demonstrate the ability to be flexible and adapt to changing priorities.
Must have excellent organizational skills, detail-oriented with excellent follow through.
Proven ability to handle multiple priorities and work in a fast-paced environment.
Perform all other related duties and special project as assigned.
Crosstrain on other jobs within Deposit Risk as time permits and assist as needed.
Take appropriate actions based on reviews (file EIR’s, account closures, etc.)
Maintain thorough knowledge of depository products/processes to ensure reviews are targeted effectively to mitigate new fraud risk and ensure processes are in line with regulatory requirements and bank procedures.
Maintain a high level of confidentiality
Education and/or Work Experience Requirements:
College degree or equivalent in experience
2 – 3 years banking operations experience
Fraud experience preferred.
Ability to work under pressure and meet deadlines.
Ability to organize and prioritize work.
Ability to identify, escalate, and assist in resolving systemic issues and/or process breakdowns.
Ability to work independently with minimal supervision.
Ability to define and implement workflow.
Strong interpersonal skills
Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
Strong verbal and written communication skills
Strong critical thinking skills
Strong analytical skills
Foster a positive work environment.
Hours:
Monday - Friday / 8:00 AM - 5:00 PM
About Us:
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights:
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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