Hotel Operations Manager

3 weeks ago

Las Vegas, United States Palette Hotels Full time
Job DescriptionJob Description

Position: Hotel Operations Manager - Holiday Inn Express Las Vegas, NV

Job Description:

Supports the successful execution of all operations in the hotel operations departments includes Front Office, Business Center, Housekeeping, Food and Beverage and Engineering/Maintenance and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

Required Skills and Requisites:

  • Requires the ability to read, write, and speak the English language.
  • Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems; appropriately assesses contributions and performance of employees; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.
  • Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
  • Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments.
  • Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.
  • Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.
  • Knowledge of safety management principles; federal and state OSHA regulations.
  • The ability to foster commitment, team spirit and trust.
  • Ability to develop and evaluate alternative courses of action; make decisions based on correct assumptions concerning resources and guidelines; define and implements solutions to problems; and recognize when no action is required.
  • Working knowledge of Microsoft Office products including Word, Excel, and Outlook.
  • Ability to meet the demands of the work schedule, to be at work and on time. Will require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
  • A minimum of an Associate's degree preferred and six months to one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities and Duties:

  • Responsible for completing required franchise and Palette Hotels LLC
  • Standards training and staying current on all updates/changes to standards, policies, and processes.
  • Works with and ensures compliance with all guidelines for operations, including front desk, housekeeping, maintenance and food service.
  • Conducts monthly department meetings to review new procedures and solicit input from all employees.
  • Handles and provides resolution to guest complaints and employee issues.
  • Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures.
  • Answers inquiries pertaining to hotel policies and services.
  • Ensures property hiring practices comply with all state and federal requirements.
  • Performs functions of the General Manager in his or her absence.
  • Available to work weekends
  • Directly supervises staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Other duties as assigned.

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

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