General Manager

Job DescriptionJob DescriptionTitle of Job: General Manager
Department: Operations
Reports to: Director of Operations

Position Description
The role of the General Manager is to provide overall direction and coordination of all activities at their
respective MSR-FSR facilities to obtain optimum efficiency, economy, and profitability. The General Manager
understands both business market and company capabilities and promotes business expansion through client
contact and new business integration. The General Manager supervises production managers and facility staff.
At all times the General Manager will maintain and promote the highest safety and quality standards as well as
uphold the highest ethical standards while focusing on the needs of our customers.

Major Areas of Responsibility
Major areas of responsibility include the following:

• Plan, develop, and implement the facility’s operational structure and procedures.
• Manage sales, production, and administration for the facility.
• Work in conjunction with corporate EH&S Management for the safety of the entire staff operating within the facility. Assess working conditions and perform spot checks on safety compliance. Manage conflict and solve personnel problems.
• Maintain facility cleanliness and visual attractiveness, including creating orderly storage areas, staging areas, and clean exterior areas.
• Check the Production Management monitoring process flow for bottlenecks and implement changes to improve efficiencies.
• Sell and promote MSR-FSR products and services, develop new markets, increase market share, and build MSR-FSR competitive position in the industry. Working closely with the Finance department, generate and submit all bid proposals to associated customers.
• Be responsible for fiscal P&L and budget.
• Conduct staff meetings as required to ensure local staff is apprised of current and future plans and issues. Set direction and strategy for workforce and discuss long-term goals and future business plans.
• In conjunction with corporate staff, work with local, state, and federal regulatory offices to ensure compliance with current and future policy. Submit appropriate building plans, waste water permit plans, waste reduction plans, air quality plans, etc, as required by governmental regulations.
• Suggest and implement recycling or reuse of company property and byproducts for the purposes of cost recuperation and environmental improvement.
• Confer with corporate, administrative, and site personnel to ensure policies, paperwork, requests,
  budgets, and quality goals are met as indicated by corporate metrics.

Primary Objectives

• Develop an effective operational facility.
• Develop a skilled workforce.
• Build a strong working relationship with GMs from other operations in the organization.
• Enforce company EH&S and quality requirements.
• Audit and continually review all aspects of facilities’ quality and EH&S systems and performance.
• Facilitate the growth plans of the company by proactively adopting new processes and/or services.

Job Requirements

• Broad knowledge and experience in Operations Management, from both customer and supplier perspectives.
• Above average oral and written communication skills.
• Excellent interpersonal and coaching skills.
• Demonstrated ability to lead and develop staff members.
• Demonstrated ability to serve as a successful participant on the executive management team, which provides company leadership and direction.
• Demonstrated ability to interact effectively with the company Board of Directors.
• Excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.
• Evidence of the practice of a high level of confidentiality.
• Excellent organizational skills.

Education and Experience

• Minimum of a Bachelor's degree or equivalent in Operations Management, Manufacturing, Engineering, or a related field, and/or 5 - 10 years’ progressive leadership experience in Operations positions.
• Specialized training in Quality and EH&S Management preferred.
• Active affiliation with appropriate networks and organizations.

COMPETENCIES: 

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. 

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. 

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. 

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. 

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Promotes a cooperative Safety Team environment culture of mutual support. 

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. 

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 

Physical Demands and Work Environment

• Occasionally (less than 1/3 of the job) 
• Frequently (1/3 to 2/3 of the job) 
• Continually (more than 2/3 of the job)     
• Continually required to stand. 
• Frequently required to sit. 
• Continually required to utilize hand and finger dexterity. 
• Frequently required to work in confined spaces. 
• Continually required to walk- up to 2 miles per day. 
• Continually required to talk or hear. 
• Continually required to perform repetitive tasks 
• Occasionally required to climb, balance, bend, stoop, kneel or crawl. 
• Occasionally required to taste or smell. 
• Occasionally work near moving mechanical parts  
• Occasionally work in high, precarious places.  
• Continually work around fumes, airborne particles, or toxic chemicals. 
• While performing the duties of this job, the noise level in the work environment is usually moderate.  
• The employee must occasionally lift and /or move more than 50 pounds.  
• Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus. 
• Must be able to wear personal protective equipment, including protective eye wear, hard hat, lab coat, gloves, steel-toed shoes, hearing protection, and respirators. 

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

PM20

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