Quality Assurance

4 days ago

Houston, United States Interfaith Ministries for Greater Houston Full time
Job DescriptionJob Description

About the Organization

Interfaith Ministries (IM) for Greater Houston is an inclusive connector of people, faith communities and resources in our nation’s most diverse city, sustaining healthy and respectful lives for vulnerable populations and promoting interfaith relations and volunteerism.

IM provides four areas of service to the greater Houston community including: Meals on Wheels, Refugee Services, Interfaith Relations and Community Partnerships, and Volunteerism and Civic Service. Each of these programs serve different communities but all are based on our shared beliefs and aspirations of building a more respectful, connected, and caring society.

Service is at the core of what we do at Interfaith Ministries. Through empathy and resilience, our employees help provide support to our community through programming and meaningful connection.

About the Role

The Quality Assurance and Cultural Orientation Coordinator assures compliance of Reception and Placement case files with Cooperative Agreement and program guidelines and ensures case files are complete by 30 and 90 days from Date of Arrival. This position provides administrative support to Refugee Services (RS) staff to ensure timely services. They also design, prepare, and deliver Cultural Orientation to all eligible clients.

Main Responsibilities

  • Contact and counsel clients interested in filing Affidavit of Relationship (AOR).
  • Enter client information from the bio data into RS database.
  • Communicate with the Episcopal Migration Ministries for pre-arrival processing including travel information and required case file documents.
  • Design, prepare, and provide Cultural Orientation to newly arrived refugees.
  • Ensure Cultural Orientation Assessment is completed for each client in EMM database.
  • Manage and coordinate the referral process of clients to different services providers and ensure timely follow up with service agency and clients.
  • Check client case files and ensure all case note core services are documented within the required timeline according to program guidelines.
  • Follow up with caseworkers on missing case notes and ensure the required case notes are completed within the assigned time frame.
  • Check case expense summary report within two months from Date of Arrival and ensure all R&P funds are spent on each client.
  • Complete and submit Reception and Placement (R&P) reports in Episcopal Migration Ministries databases.
  • Review R&P case files at 30 and 90 days to ensure all financial documentations are signed and dated by clients and all core service case notes are documented in case note log.
  • Ensure that by 30 days case files have all required forms signed and dated by clients according to R&P Cooperative Agreement.
  • Assist in filing of RS case files documents as needed.
  • Make copies of Social Security cards and Employment Authorization Document cards and place them in the file and provide copies to employment department.
  • Sort and organize Social Security (SS) and Employment Authorization Document (EAD) in incoming mail and give them to corresponding caseworkers.
  • Complete and submit electricity enrollment form to electricity provider when needed.
  • Complete and submit the Harris County Health screening form for initial health screening to refugee department at Health and Human Services Commission when needed.
  • Send Food Stamp applications to state office via fax or email and conduct Food Stamp interviews if needed.
  • Assist in preparation for RS internal audit and monitoring from all RS funders.
  • Other duties as assigned by supervisor.

Qualifications, Skills & Experience

  • Bachelor’s degree required.
  • Fluency in one of the refugee languages (Arabic, Spanish, Nepali, Kiswahili, and Burmese) preferred.
  • Proficient computer skills including word processing.
  • Strong written and verbal communication skills.
  • High degree of independent judgement.
  • Must enjoy working with culturally and ethnically diverse staff, clients, and volunteers.
  • Must be able to work a flexible schedule including some weekends.
  • Must have an automobile, valid driver’s license, and automobile liability insurance.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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