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Call Center Operator

2 months ago

Irvine, United States TechOp Solutions International Full time

 TechOp Solutions is seeking multiple bilingual call center operators with excellent communication skills (oral and written), strong reading/writing abilities, and experience in a call center environment to support an exciting opportunity in a federal contact center.  

The ideal candidates will have experience navigating CRM systems , demonstrate exceptional problem-solving abilities, and thrive in a fast-paced environment. With a strong focus on customer service, they will be dedicated to delivering outstanding support, working both independently and collaboratively as part of a dynamic team. 

Duties:

  • Promptly handles call intake and analyses for all phone lines.
  • Productively engages with callers to thoroughly understand their concerns, and applies relevant knowledge to assess and address their issues. 
  • Conducts database and manual queries as needed to gather information related to inquiries. 
  • Accurately enters pertinent call information into CRM system. 
  • Assigns cases to appropriate personnel for follow-up and further action. 
  • Provides support to data analysts by processing entry-level data entry.
  • Other duties as assigned 

Requirements

  • Bachelor’s degree and two years of related experience; or an associate degree with three years of related experience; or five years of related experience if no degree. 
  • Experience in responding to requests for information and conducting database searches.  
  • Bilingual proficiency in English and Spanish.  
  • Experience with ServiceNow or similar CMS platforms. 
  • Proficient in Microsoft Office applications.  
  • Excellent Comprehension and Communication skills 
  • Ability to work independently, manage tasks, and meet minimum call intake levels 
  • Law enforcement or immigration experience is preferred.