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Client Services Associate

2 months ago

Holmdel, United States CentralReach Full time

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

You will be a part of our incredible CR BillMax team which provides managed billing services to our CentralReach customers, helping them streamline and scale their billing and collections across all the services they provide.

We are looking for authorization and verification experts and/or practice administrators to join our team Reporting to our Director, Client Services of CR BillMax, you will be a trusted partner, responsible for verifying benefits and obtaining authorizations for organizations providing ABA therapy services using the CentralReach platform. This role will assist with starting the process to allow organizations to bill compliant clean claims for services rendered.

We’re looking for people experienced in working within a customer service, who have a confident, friendly telephone manner and are motivated by helping clients with setting up their business for success with proper verification of benefits and obtaining correct authorizations. CentralReach will train you thoroughly and help you with your first calls so that you will feel fully comfortable talking with our clients.

We understand the advantages to working from home, and we also believe in the power of people and connections, which is why we proudly offer a hybrid work culture. This position is hybrid with three days per week on-site at either our Fort Lauderdale, Florida or Holmdel, NJ office locations.

Key Accountabilities:
• Build strong relationships with clients and develop an understanding of individual customer needs.
• Ensure timely delivery of all tasks assigned including authorizations and verifications.
• Call and document proper information regarding verification of benefits.
• Call and document proper information regarding authorizations.
• Maintain knowledge of insurance portals.
• Document all proper information regarding verification of benefits and authorizations into the CentralReach platform.
• Complete workflows in CentralReach to invoice clients for our organizations.
• Work within the standardized workflows to support the overall success of the department.
• Respond to customer and family questions via phone, email, virtual meeting throughout the business hours of 8-4:30 Eastern.
• Maintain current knowledge of system advancements and new features
• Other duties as assigned

Desired Skills and Experience:
• 2 or more years in completing insurance and verification (ABA, Speech, OT, PT experience a plus)
• 2 or more years in working in the authorizations space (ABA, Speech, OT, PT experience a plus)
• Willing to roll up sleeves to get work done
• Well-organized with multi-tasking skills
• Confident communicator
• Strong communication skills both written and verbal
• Self-motivated with a positive and professional approach
• Adaptable
• ABA Billing and Revenue cycle management experience a plus

CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform.

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure.

We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians produce superior outcomes for children and adults with disabilities.

CentralReach will not contact you or schedule interviews via Facebook. Please note social media is a current sourcing tool for talent acquisition via LinkedIn, Instagram, FB and for our recent job fair through CR company marketing, but we have a direct link to our website where all viable jobs are listed and directly tracked to our company page.

#LI-Hybrid