General Manager
5 days ago
We are a local Plumbing, Heating, Air Conditioning (including Drain Cleaning & Electric) company servicing the Northeastern Massachusetts and Southern New Hampshire areas and we're looking for a highly motivated General Manager to join our team. We are looking for someone who has a passion for the home services trades and serving the community and someone who is motivating and can also motivate others to achieve success. You’ll oversee several elements within the business such as hiring, operations budgets, and sales/commission proposals that could attract more customers.
WHO WE ARE:
We're a dynamic, family-owned business with over 45 years of expertise, on a mission to continue delivering top-notch service to our residential customers. We need YOU to keep growing We are known for being the go-to experts for plumbing, heating, cooling, and electrical services to keep homes cozy all year long. Join us in making every home a haven of comfort and efficiency.
WHAT YOU’LL DO:
As General Manager you will work as a lead component of a dynamic and extremely passionate team, demonstrating motivational and technical competency to help train and build our technicians into providing top-level customer service to the Northeastern Massachusetts and Southern New Hampshire. All this while maintaining positive working relationships to create a successful company culture, and managerial accountability in order to ensure the desired company metrics.
You will work both one-on-one and in a team environment with all field and office staff to ensure that quality service is being carried through from beginning to end with every call. You will be a support staff, coach, and mentor for our team of young technicians, installers, and helpers, guiding them, as well as yourself to successful futures with Williams Plumbing, Heating & Air.
Responsibilities (including but not limited to):
- Know technician skill levels.
- Schedule and conduct training and safety meetings on a weekly/monthly schedule.
- Schedule and conduct ride-alongs.
- Keep up with truck maintenance and stock on trucks (inventory control).
- Attend Management Meetings.
- Review technician key performance indicators and conduct meetings with technicians individually to review.
- Follow up on technician paperwork, data entry on invoices.
- Assist in the development of company service processes and training.
- Work with dispatchers for scheduling calls, getting the right technicians to the right calls, customer service and follow-up calls. Dispatchers, Office Manager, and General Manager will work together on overall technician and office staff accountability.
- Assist with hiring process of new staff members as the company grows.
- Work with staff not only on employee retention ideas but customer retention.
Requirements for hire:
- Highly helpful if candidate has background in the trades/home-services industry (i.e., plumbing, HVAC, electrical, drains, etc.) working with technicians.
- Computer literate.
- Ability to adapt to new software and updates within the software program.
- Ability to not only work with staff using desktop computers but the field staff and their iPads as they work throughout the day.
- Organized, motivated, flexible with a positive, “Can-Do” attitude with exceptional follow-up abilities.
- Ability to coach others with enthusiasm and maintain positive working relationships.
- Strong values in providing ethical and exceptional customer service.
- Proven track record in growing company revenue through honest and reliable customer service.
- Strong leadership and management abilities.
- Team Player, Go-Getter mindset.
- Ability to successfully pass a background check and drug test.
- Valid Driver’s License with a clean driving record.
- High school diploma or GED equivalent.
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