I.T. Project and Customer Experience Manager

3 weeks ago


Columbus, United States Franklin County Board of Developmental Disabilities Full time
Description

Develop and implement Project Portfolio Management Methodology and supporting processes; educate, mentor and support leads and stakeholders in the methodology; align IT resources (people, funding and equipment) with business goals and IT strategies; plan and manage the IT Project Portfolio; demand management/capacity management; project prioritization; program/project scheduling.

Develop and implement the Project Delivery Methodology and processes supporting knowledge areas such as schedule, scope quality, cost, risk and communications management; educate, mentor and support project leads in effective use of the Delivery Methodology; focus on project results-establish a results based project management environment.

Select, setup and administer best practices based PPM Tool aligned with the FCBDD Project Management Framework; educate, mentor and support project leads in effective use of the PPM Tool; Change management-implement and execute process for managing changes including impacts and planning; System Development Life Cycle-process support.

Manager of the IT Customer Experience Helpdesk 1st/2nd level of support; promote consistent processes and effective customer service; Act and manage the entire IT team as requested by and/or in the absence of the IT Director.

Requirements

Bachelor's Degree or higher preferred; five years hands-on project management experience; Director level portfolio, program, project and project management office experience; Ability to develop and execute the overall project management framework supporting process; ability to communicate effectively at all levels within the organization including business and IT; Extensive knowledge of project management and system development life cycle methodologies; Ability to align business goals and IT strategies with project resources, planning and execution; leadership skills and experience managing, mentoring and training IT teams and project teams; Vendor management; PPM Tools-demonstrated experience implementing, utilizing, training and mentoring in use of enterprise portfolio management and project tools. PMP Certified preferred (Project Management Institute)

Must hold valid Ohio Driver' License-Ohio Bureau of Motor Vehicles and/or be able to travel to various locations in the county.

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