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Call Center Representative

2 months ago

Albuquerque, United States Nusenda Full time

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more

Thank you for your interest in joining the Nusenda team

We are currently seeking a Call Center Representative. You'll be responsible for servicing members and potential members in a contact center environment via phone calls. You will provide quality service on transactions and problem resolution. You'll educate members on the benefits of appropriate products or services that align with their financial needs. You will provide basic guidance for online and mobile banking navigation, including payment portal needs. You'll assists with general knowledge for in-person transactions and branch location options.

To thrive in this role, you should have one to three years of similar or related call center or financial institution experience. This position is one part member service and one part problem-solving. This might be the role for you if you enjoy work requiring strong interpersonal skills, a fast-paced environment, and a passion for helping others.

Key Skills and Experience:

  • Experience providing a high level of member service in a call center environment.
  • Assists existing and potential members with telephone requests.
  • Answers questions regarding services and products to resolve problems. Involves management in problem resolution when necessary.
  • Responsible for maintaining compliance with regulations, policy, controls, and security procedures.
  • Excellent organizational and analytical skills required
  • Must be proficient in Microsoft Office and all internal systems as affiliated with the department
  • Experience in multi-tasking, strong attention to detail, cross-selling, dealing with sensitive information, and problem resolution while providing exceptional service.

Positions starting at $18.00 per hour

Call Center Hours of operation are: Monday-Friday 7:30am-6:00pm. Saturday 8:00-3:00pm.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.