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Customer Service Representative

2 months ago

Irvine, United States Alleviate Financial Solutions Full time

Class Start Date: 06/03/24

Are you a master at turning clients' frowns upside down? Do you have a knack for making people feel like rockstars? If so, we've got the perfect opportunity for you

Join our dynamic team as a Client Success Champion Extraordinaire As a guardian of client happiness, you'll be the friendly face behind every success story, the magician who turns challenges into victories, and the ultimate cheerleader for our clients' triumphs.

Schedule: 8-hour shift, Monday to Friday, 8AM - 5PM

Location: Fully In-Office (Irvine, CA)

Starting Pay:  $21 per hour + performance-based bonuses

ABOUT THE COMPANY: Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.  

UR HOME: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in
the heart of Orange County’s booming business and finance district. Our state of the art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped work stations, and a free fitness center. We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more 

OUR CULTURE: Why do our employees love working here? 

  • Pay incentives including Commissions & Bonuses 

  • Company-branded clothing and accessories 

  • Consistent employee recognition and appreciation  

  • Company-sponsored events and volunteer opportunities 

WHAT YOU'LL DO:

CS Account Managers are the Liaison between the company and our cherished clients. CS Account managers work with internal and external departments to ensure that client needs are understood and satisfied as quickly and effectively as possible to develop and maintain a strong and positive relationship.  

  • Communicate with clients to understand their needs and explain product value 

  • Act as a liaison between the client and departments within the organization to convey information, ensure understanding, and make certain all steps in the client journey are completed in an accurate & timely manner 

  • Manage a high volume of outbound and inbound calls 

  • Keep accurate records of all activity on the file to ensure accuracy and completeness of the file 

  • Keep clients satisfied and deliver an exceptional customer service experience on a day to day 

  • Monitor client’s tasks, accounts, savings, program terms to explain costs and negotiate new terms if necessary 

  • Schedule and meet client appointments and deadlines  

  • Provide progress reports to clients and upper management 

  • Make the client aware of other services and actions that may lead to greater success 

  • Build and maintain relationships based on trust, empathy, support, respect, and guidance towards the consumer 

  • Maintain a positive attitude and tone at all times 

  • Maintain strong client retention 

  • Resolve complaints and prevent additional issues by improving processes 

  • Provide high quality, personable, friendly and professional service at all times 

  • Work with the management team to create better methods to address customer complaints 

WHAT YOU'LL NEED:

  • High School Diploma or GED required  
  • Minimum 1 year of customer service preferred 
  • Adaptability and problem-solving skills 
  • Ability to build rapport  
  • Excellent customer service skills; strong phone etiquette with active listening skills 
  • Clear & concise communication skills 
  • Proactive approach to client stated and unstated needs 
  • Effective time management, prioritization and multitasking skills 
  • Patience, empathy and professionalism  
  • Strong attention to detail  
  • Ability to work under pressure and manage high stress level situations 
  • Ability to maintain control of escalations
  • Ability to develop Product knowledge, to ensure our clients are adequately educated
We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others. 

ADDITIONAL PERKS & BENEFITS:
  • Health, dental, and vision benefits available after 30 days of employment 
  • Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more 
  • 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
  • Paid holidays
  • 401(k) that can be elected from day 1 of employment 
  • The opportunity to work alongside an incredible group of people who are all driven to help others

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position must pass a post-offer pre-employment criminal background check.