Desktop Support Technician

3 days ago


alpharetta, United States Brooksource Full time

100% onsite in Alpharetta, GA. Mon – Fri, 8-5 shift

• Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.

• Provides call taking and site specific support

• Provides maintenance and support on legacy products

• Installs and maintains PCs and associated software, networks, servers and peripherals

• High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products.

• Supports network products from operational and maintenance perspectives

• Performs installs, moves, adds and changes (IMACs) as required

• Tests and certifies PCs, networks, servers and client approved applications

• Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up

• Ensures customer satisfaction by advising customers on preventative maintenance

• Maintains a functional understanding of company service solutions

• May lead and direct the work of others

• May have Project Management responsibilities for smaller less complex projects

• Maintains a high degree of professionalism in actions, demeanor and dress.

• Insures customer satisfaction throughout the service delivery transaction.

• Specific Manufacturers certifications preferred i.e. EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORKPLUS

• Preferred Skills: Microsoft Office (all versions), Handhelds (Desktop and Handheld software) Printers and Laptops.

• Experience in troubleshooting software and hardware problems

• Knowledgeable in servers, storage systems, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability

• Ability to test and certify PC, networks, servers and software applications and associated peripherals

• Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements

• Excellent analytical and communication skills (verbal, written and interpersonal)

• Ability to work and plan tasks independently, tolerance for stress

• Quality oriented with attention to Detail



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