Desktop Support Specialist

18 hours ago


Alpharetta, United States Resource Logistics Full time
Job Title: Desktop Support Specialist

Resource Logistics is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our end-users, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:
  • Provide break-fix support for laptops, desktops, tablets, and associated hardware peripherals
  • Perform IMAC support, including large-scale office moves and re-stack activities
  • Support operating systems, base load software, MS Office suite, and other business applications
  • Support imaging devices, including printers and MFDs
  • Manage access-related issues, including smart card, password, and security
  • Support mobility devices, including iOS, iPhone, and iPads
  • Manage ticket queues in the Remedy system and ensure timely resolution
  • Coordinate with vendors for provision of end-user support
  • Perform managed print service invoicing, meter reading, and polling report verification
  • Perform end-user support-related security and compliance tasks
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements
Requirements:
  • Minimum 5 years of technical experience in providing quality services to end-users
  • Strong technical skills and knowledge of operating systems, software, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

We offer a competitive salary and a dynamic work environment. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.



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