Director, AI and Automation

Join to apply for the Director, AI and Automation role at TrueCommerce. At TrueCommerce, your AI expertise transforms complex data and workflows into intelligent solutions that move commerce forward. We are seeking a forward‑thinking Director of AI and Automation to accelerate the development and adoption of AI and Gen AI solutions across our organization. This high‑impact individual‑contributor role, reporting to the CTO, will shape the future of automation, workflow intelligence, and customer experience optimization across our global platforms. You will prioritize artificial intelligence and machine learning solutions across our business, from improving data flow to automating ERP integrations and delivering automation in our workflow. You will work closely across business stakeholders and our technical teams to bring models into production and ensure they deliver measurable value to our internal teams and our customers. Over time, this role has the opportunity to grow into a leadership role, building a small, specialized team to scale our architecture and AI initiatives. Director, AI and Automation – Responsibilities Establish the company’s AI roadmap — prioritizing initiatives that enhance workflow efficiency, data intelligence, and customer experience. Stand up an Automation Center of Excellence through building a scalable foundation for centralized, AI‑driven automation and workflow optimization—driving consistency, speed, and measurable value. Champion adoption by training internal teams and promoting best practices for responsible and effective AI usage across the organization. Evaluate emerging technologies in AI, LLMs, cloud‑native architecture, platform design, and applied ML to continuously evolve our automation strategy and toolset. Build the technical and operational backbone for applied AI solutions. Architect, develop, and deploy AI models, agents, and automation workflows across internal systems and customer‑facing products. Establish reusable frameworks, APIs, and pipelines to enable scalable and efficient AI delivery. Apply AI/ML to core processes such as SDLC (e.g., AI copilots, test automation), EDI transaction optimization, and ERP integration. Partner with Product and Engineering teams to ensure seamless integration of AI capabilities into the broader platform ecosystem. Translate AI investments into measurable outcomes. Identify and prioritize high‑ROI and AI opportunities, building business cases and success metrics for each. Collaborate across teams to measure adoption and continuous improvement post‑deployment. Director, AI and Automation – Qualifications 7+ years in AI engineering, machine learning, or automation. (SaaS, ERP, or supply chain technology environments preferred) Bachelor’s degree required (Master’s preferred) in Computer Science, AI, Data Science, or related field. Experience defining, executing, and scaling AI strategies across complex global organizations from the ground up. Previous success in accelerating software delivery with AI‑augmented SDLC: implementation tools and automated testing frameworks to improve development velocity and quality. Exposure to AI use cases across multiple domains (e.g., customer onboarding, customer support, operations). Familiarity with LLMs, generative AI, and prompt engineering. Strong programming in Python (additional experience with Java, C++, or similar is a plus). Hands‑on expertise with AI/ML frameworks (TensorFlow, PyTorch, Scikit‑learn). Proven experience deploying models via APIs, Docker, Kubernetes, and cloud‑native ML platforms (AWS SageMaker, Azure ML, or GCP Vertex AI). Solid understanding of MLOps, data engineering, and software architecture principles. Strategic, innovative, and curious — with a passion for driving measurable business outcomes through technology. Exceptional communication, influence, and problem‑solving abilities. Able to translate technical concepts into business impact. Some travel may be involved – up to 20%. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr