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Call Center Operator
2 months ago
Spanish
$17 - $20
Report to : Call Center Operator Supervisor
POSITION SUMMARY:
Responds to telephone calls promptly and courteously using the standard clinic greeting. Obtains pertinent information from caller including correct first and last name, address, telephone number and date of birth if applicable. Gives information regarding clinic within scope of authority and refers questions to staff with the authority to assist caller. Seeks assistance as appropriate with clinical or sensitive information. Prioritizes and redirects calls as necessary.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Answers incoming calls and directs appropriately.
- Verifies patient’s name, address, telephone number and date of birth.
- Schedules appointments using the appointment template.
- Verifies the patient’s insurance information and also books a pre-registration appointment when applicable.
- Turns answering service on and off.
- Obtains messages from answering service; contacting patients or notifying appropriate staff of message.
- Notifies patients of cancelled or rescheduled sessions by telephone and mail if necessary. Cancels appointments in the computer.
- Responds to TTD calls
MINIMUM SKILLS AND KNOWLEDGE REQUIREMENTS:
High school diploma or equivalent. Must be able to work independently with effective communication skills. Ability to relate to staff and patients in a professional manner. Good organizational and telephone skills. Bilingual required.
WORKING CONDITIONS:
Works in a busy community health center in downtown business district. Interruptions are present and can be disruptive to work flow. Stress is present due to a high volume of work, diversified nature of activities and frequent crises and deadlines.
PHYSICAL REQUIREMENTS:
Physical demands require lifting of small pieces of office equipment and/or boxes not to exceed 20 lbs. Standing, walking and sitting involved with position. Visual acuity sufficient for reading. Hearing acuity for holding conversations with or without the use of audio devices.
About us: BNHC is a multicultural organization that collaborates with community agencies and residents to provide high quality comprehensive health care. We are committed to health promotion and disease prevention. BNHC began providing services in 1994 in a mobile medical van operating out of a church parking lot. Since then, the center has rapidly grown to provide desperately needed services to low-income and marginalized populations in the greater Brockton area. BNHC is committed to providing care that is responsive to community health needs and is linguistically, culturally and financially accessible. BNHC serves an extremely diverse patient population including Brazilian, Cape Verdean, Haitian, Latino, Portuguese, African American and Caucasian, 77% of whom live in poverty.
BNHC is committed to providing a safe and heathy environment for patients and staff. As a condition of employment, employees, to include new hires, are required to be fully vaccinated to include the most recent COVID 19 booster and annual flu vaccines, with the exception of those who have documented medical or religious exemptions, that must be approved by BNHC according to its protocols. Additional vaccines may be required based on the recommendation of the CDC. New hires who are not yet vaccinated for flu or COVID can arrange to be vaccinated on site.
