IT Field Service Technician

2 weeks ago

Winston Salem, United States Axiom Technologies Full time

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

Publish Floor Walk report with incident and service request details.
• Assist users in logging incidents and requests.
• Publish comms room and meeting room health check reports by updating recent photos of comms room devices and cabling in the
report.
• Ability to manage VIPs whenever required.
• Installs, fully configures and supports a range of operating systems and applications.
• Answers customers’ questions and resolves problems regarding the supported suite of applications.
• Assists in resolving various connectivity issues onsite.
• Coordinates schedules with team members to ensure coverage during business hours and for 24-hour On-call resolution.
• Must have experience in troubleshooting Video Conferencing units.
• Expertise in troubleshooting desktop issues.
• Manage the Comms Room.
• Telephony and Network port patching
• Ability to troubleshoot complex desktop issues.
• Provides hands and feet support for network, servers related faults.
• Provide support to IT-related issues for medical devices and equipment.
• Printer support and troubleshooting.
Provide comprehensive support for laptops, desktops, printers, telephony devices, and AV equipment.
Prioritize user issues based on criticality.
Record every interaction with end users in the ticketing system, ensuring accurate classification of Configuration Items (CIs), Categories, and Subcategories.
Utilize Knowledge Base articles, create new ones as needed, or request their development.
As a first line of IT contact with users, report any bugs, issues, or common problems to leads or managers to improve user experience.
Share innovative ideas for opportunities to automate or streamline processes.
Manage disposal of outdated IT equipment in compliance with regulations.
Oversee asset stock management and tracking.
Support Mac devices and ensure IT infrastructure compatibility.
Deliver IMACD (Install, Move, Add, Change, Dispose) support.
Coordinate corporate mobile device support.
Handle installations, configurations, upgrades, and troubleshooting of OS/software.
Manage information systems security and asset inventory.
Respond and report urgently to outages or high-impact incidents.
Collaborate with cross-functional teams to ensure the highest uptime.
Strictly adhere to defined Service Level Agreements (SLAs).

Qualifications:

Proven experience in IT field services, preferably in an enterprise-level organization.
Strong technical skills with hardware and software, including Windows and Mac.
Excellent problem-solving and customer service skills.
Relevant IT certifications (e.g., A+ Hardware certification) or a degree in IT, Computer Science, or a related field.
Proficiency in English and local languages

Must-Have:

NicView
Amazon Echo

Experience in the following technologies is a plus:

Caregility Platform
eVideon Platform
Axis Device Manager

In-depth knowledge of:

Excellent communication Skills
Be able to attend escalations for the team.
Proactive floor walks on every site visit.
Should be available in traveling between multiple sites in a 30-mile radius of each other
Experience in the medical field is preferred but not compulsory
Have a car to travel to spoke sites

The job opportunity is for Wilmington, Charlotte, and Winston-Salem, North Carolina On-call/On-Demand basis. And holds a full-time opportunity for future depending upon feedback
What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.

  • AV Technician

    4 weeks ago

    Winston-Salem, United States Next Level Technician Full time

    Job DescriptionJob DescriptionNext Level Technician is seeking Audio Visual Technicians in the Winston- Salem, NC area. Candidates that are highly motivated and ready to work in a hands-on environment are encouraged to explore this opportunity!Our technicians work primarily on commercial and industrial jobsites. From determining the AV needs and vision of...

  • RCDD Technician

    1 week ago

    Winston-Salem, United States Next Level Technician Full time

    Job DescriptionJob DescriptionNext Level Technician is seeking an experienced and certified RCDD Technician to join our team. As an RCDD Technician, you will be responsible for designing and implementing structured cabling systems based on industry standards and customer requirements. This role involves collaborating with clients, engineers, and project...

  • Field Service Engineer

    1 week ago

    Winston-Salem, United States TK Recruiting Full time

    Job DescriptionJob Description My rapidly growing client is looking for a Field Service Technician or Engineer that has experience in ANY of the following... Mechanical engineering Electrical engineering Fabrication Wiring schematics Electronic controls (PLC but not programming) VFDs Control or circuit boards Grinding, drilling or welding Responsible for...

  • Field Service Technician

    4 weeks ago

    Salem, United States Pacific Office Automation Full time

    Position We are seeking a Field Service Technician to join our service team at our office in Salem, OR . If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too. Essential Job Duties ...

  • Field Service Technician

    3 weeks ago

    Salem, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our...

  • Equipment Services Technician

    5 days ago

    Winston Salem, United States Krispy Kreme Doughnuts, Inc. Full time

    Since its founding over 80 years ago, Krispy Kremes focus has remained the same - making fresh, premium quality doughnuts inspired by their founders original recipe. The brands iconic Hot Light lets guests know when doughnuts are being made fresh Technician, Equipment, Service, General Maintenance, Restaurant, Automotive

  • Commercial HVAC Service Technician

    4 weeks ago

    Winston-Salem, United States Climate Systems LLC Full time

    Commercial Service Technician   Climate Systems is looking for experienced Commercial Service Technicians to join our team in the Triad of NC. We are a full-service mechanical contractor with our core business being owner focused. Our niche is quality HVAC service, mechanical retrofit and replacement needs for our clientele.   Climate Systems has built...

  • Commercial HVAC Service Technician

    3 weeks ago

    Winston-Salem, United States Climate Systems LLC Full time

    Commercial Service Technician   Climate Systems is looking for experienced Commercial Service Technicians to join our team in the Triad of NC. We are a full-service mechanical contractor with our core business being owner focused. Our niche is quality HVAC service, mechanical retrofit and replacement needs for our clientele.   Climate Systems has built...

  • Field Service Technician/Installer

    2 weeks ago

    Salem, United States Culligan 67MD Full time

    Job DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceHealth insurancePaid time offTraining & developmentVision insuranceBenefits/PerksMedical insuranceDental insuranceVision insurance401K retirementVacation, paid time offCompany-paid trainingAdditional Culligan Corporate Subject Matter Expert training offeredEligibility for annual...

  • Auto Service Technician

    3 weeks ago

    Winston-Salem, United States JMedic Full time

    Tasks Our firm is looking for an experienced Auto Service Technician. A successful candidate will have a minimum of two years of experience in automotive repair and will be intimately familiar with the function and repair of cars, trucks, vans and SUVs. This is a fast-paced position that demands quick decision-making, but also offers a structured work...

  • Auto Service Technician

    3 weeks ago

    Winston-Salem, United States JMedic Full time

    Tasks Our firm is looking for an experienced Auto Service Technician. A successful candidate will have a minimum of two years of experience in automotive repair and will be intimately familiar with the function and repair of cars, trucks, vans and SUVs. This is a fast-paced position that demands quick decision-making, but also offers a structured work...

  • Alarm Technician

    2 weeks ago

    Winston-Salem, United States Sonbert Security Systems Full time

    Job DescriptionJob DescriptionWe are seeking an Alarm Technician to join our team! You will install and repair alarm wiring and equipment.Responsibilities:Install and program new alarm and security systemsTroubleshoot and resolve issues with alarms and security systemsIdentify risk to customers and provide effective solutionsConduct routine preventative...

  • Biomedical Technician I

    5 days ago

    Winston-Salem, United States TriMedx Full time

    The Biomedical Equipment Technician I (BMET I) provides clinical equipment services under the close supervision of Tri. Medx management. Duties include, but are not limited to, validation and inspection of clinical equipment for completeness, mechani Medical Technician, Biomedical, Medical Equipment, Technician, Equipment Technician, Medical, Healthcare

  • Community Support Technician

    1 week ago

    Winston-Salem, United States UMHS, Inc. Full time

    Community Support Technicians needed for the Winston area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports and Community Networking services. Technician will provide assistance with daily person needs and habilitative skills. Various shifts and hours available. Requirements: Reliable...

  • Community Support Technician

    6 minutes ago

    Winston-Salem, United States UMHS, Inc. Full time

    Community Support Technicians needed for the Winston area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports and Community Networking services. Technician will provide assistance with daily person needs and habilitative skills. Various shifts and hours available. Requirements: Reliable...

  • CAD Technician

    4 weeks ago

    Winston-Salem, United States McAdams Full time

    Job DescriptionJob DescriptionMcAdams is a full-service land planning, landscape architecture, civil engineering, transportation and geomatics firm located in North Carolina and Texas. We seek a partnership with our clients to create meaningful experiences through inspired design. Our employees are what makes McAdams different. We bring "experiences" to the...

  • Field Service Representative

    4 weeks ago

    salem, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • Community Support Technician

    3 weeks ago

    Winston-Salem, United States UMHS Full time

    Job DescriptionJob DescriptionCommunity Support Technicians needed for the Winston area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports and Community Networking services. Technician will provide assistance with daily person needs and habilitative skills. Various shifts and hours...

  • Sprinkler Service Technician

    4 weeks ago

    Salem, United States Johnson Controls International Full time

    Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems. Perform service and repairs on sprinkler systems for commerc Service Technician, Service Tech, Technician, Customer Service, Manufacturing, Retail, Equipment

  • Field Service Representative

    1 week ago

    Salem, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...