Service Advisor

4 weeks ago

Asheville, United States Anderson Automotive Group Full time
Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Essential Duties
  • Advises customers about necessary service for routine maintenance.
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Handles customer complaints.
  • Schedules service appointments.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes "promised time." Checks with dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides customer with a copy.
  • Establishes customer's method of payment. Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Implements and maintains a service marketing program.
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up-to-date.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
  • Maintains a professional appearance.
  • Keeps work area clean.
  • Other tasks as assigned
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
  • Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Two to four years related experience and/or training; or equivalent combination of education and experience.
Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Certificates, Licenses, Registrations
  • Automotive Service Excellence (ASE) Certifications
  • Manufacturer Training
  • Valid Driver's License


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

  • Automotive Service Advisor

    2 months ago

    Asheville, United States Asheville Chevrolet Full time

    Job DescriptionJob DescriptionJob Summary Asheville Chevrolet is a well established family owned and operated GM Dealership serving all of Western North Carolina. We are seeking an Automotive Service Consultant for our busy Dealership. We are a high-volume dealer with a great facility and we need you to help us continue our success and provide our...

  • Retail Service Advisor

    3 weeks ago

    Asheville, United States The ODP Corporation Full time

    Overview At Office Depot Inc., the Services Advisor is a part-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print...

  • Member Service Advisor, Asheville

    4 weeks ago

    Asheville, United States Local Government Federal Credit Union Full time

    The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of...

  • Block Advisors Tax Advisor

    3 weeks ago

    Asheville, United States H&R Block Full time

    **499015BR** **Title:** Block Advisors Tax Advisor **Our Company** **:** At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel...

  • Automotive Service Advisor

    4 weeks ago

    Asheville, United States Anderson Automotive Group Full time

    Join our team:The Anderson Automotive Group is looking for an Automotive Service Advisor for our Nissan of Asheville location. We are looking for energetic and outgoing personalities with a proven track record of customer service to deliver quality and professional service to our service customers when they bring their vehicles in for their scheduled...

  • Talent Advisor

    3 weeks ago

    Asheville, United States Kelly Full time

    At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Talent Advisor to work at a premier client in Asheville, NC. With us, it’s all about finding the job that’s just right.Compensation: Competitive salary and comprehensive benefits package.Hours: 7 am - 4pm Monday - Friday (Saturdays as...

  • Talent Advisor

    3 weeks ago

    Asheville, United States Kelly Full time

    At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Talent Advisor to work at a premier client in Asheville, NC. With us, it’s all about finding the job that’s just right.Compensation: Competitive salary and comprehensive benefits package.Hours: 7 am - 4pm Monday - Friday (Saturdays as...

  • Talent Advisor

    1 week ago

    Asheville, United States Kelly Full time

    At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Talent Advisor to work at a premier client in Asheville, NC. With us, it’s all about finding the job that’s just right.Compensation: Competitive salary and comprehensive benefits package.Hours: 7 am - 4pm Monday - Friday (Saturdays as...

  • US Experienced Financial Advisor

    1 week ago

    Asheville, United States Edward Jones Full time

    We're bullish about your future here. Your experience is valuable to us - and we know you have options. But we offer something the competition simply can't: our unique branch-team business model. One financial advisor and one branch office administrator entirely focused on building client relationships. It's our sole profit center. And as an Edward Jones...

  • Residential Security Advisor

    5 days ago

    Asheville, United States CPI Security Full time

    CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Asheville, North Carolina! Our Residential Security Advisors will design, present and sell our award-winning security and home automation solutions and will schedule in-home sales...

  • Residential Security Advisor

    3 weeks ago

    Asheville, United States CPI Security Systems Full time

    CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Asheville, North Carolina! Our Residential Security Advisors will design, present and sell our award-winning security and home automation solutions and will schedule in-home sales...

  • Residential Security Advisor

    1 week ago

    Asheville, United States CPI Security Systems Full time

    CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Asheville, North Carolina! Our Residential Security Advisors will design, present and sell our award-winning security and home automation solutions and will schedule in-home sales...

  • Residential Security Advisor

    3 weeks ago

    Asheville, United States CPI Security Full time

    Job DescriptionJob DescriptionCPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Asheville, North Carolina! Our Residential Security Advisors will design, present and sell our award-winning security and home automation solutions and...

  • Residential Security Advisor

    2 weeks ago

    Asheville, United States CPI Security Full time

    Job DescriptionJob DescriptionCPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Asheville, North Carolina! Our Residential Security Advisors will design, present and sell our award-winning security and home automation solutions and...

  • Resident Safety Advisor

    2 weeks ago

    Asheville, United States Homeward Bound WNC Full time

    **Program Title: Compass Point Village** **Job Title: Resident Safety Advisor** **Overview**: Compass Point Village is a Homeward Bound owned property that is has been converted into Permanent Support Housing Complex located on Tunnel Rd. The purpose of the Resident Safety Advisor will be to keep the property safe and clear of trespassing during all hours...

  • Residential Advisor

    2 weeks ago

    Asheville, United States Cooper Riis Full time

    Job DescriptionJob DescriptionMental Health Residential Advisor Location: Asheville, NCSchedule: Part-time Thursday-Saturday Benefits:PTO/Sick Time accrual from the First DayMedical/Dental/Vision insuranceCompany-funded life insuranceRetirement Plan with company matchFree meals on shiftSalary: $17.00 per hour and increases based on...

  • Residential Advisor

    3 weeks ago

    Asheville, United States Cooper Riis Full time

    Job DescriptionJob DescriptionMental Health Residential Advisor Location: Asheville, NCSchedule: Part-time Thursday-Saturday Benefits:PTO/Sick Time accrual from the First DayMedical/Dental/Vision insuranceCompany-funded life insuranceRetirement Plan with company matchFree meals on shiftSalary: $15.00 per hour and increases based on...

  • Residential Advisor

    2 weeks ago

    Asheville, United States Cooper Riis Full time

    Job DescriptionJob DescriptionMental Health Residential Advisor Location: Asheville, NCSchedule: Part-time Thursday-Saturday Benefits:PTO/Sick Time accrual from the First DayMedical/Dental/Vision insuranceCompany-funded life insuranceRetirement Plan with company matchFree meals on shiftSalary: $17.00 per hour and increases based on...

  • Residential Advisor

    1 week ago

    Asheville, United States Cooper Riis Full time

    Job DescriptionJob DescriptionMental Health Residential Advisor Location: Asheville, NCSchedule: Part-time Thursday-Saturday Benefits:PTO/Sick Time accrual from the First DayMedical/Dental/Vision insuranceCompany-funded life insuranceRetirement Plan with company matchFree meals on shiftSalary: $17.00 per hour and increases based on...

  • Customer Experience Specialist

    3 weeks ago

    Asheville, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...