Member Service Advisor, Asheville

4 weeks ago

Asheville, United States Local Government Federal Credit Union Full time

The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members.

NORMAL DAY-TO-DAY WORK

  1. Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.
  2. Builds and fosters relationships with current and potential members to increase their financial well-being.
  3. Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.
  4. Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.
  5. Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.
  6. Provides lobby support and maintains a strong knowledge of products and services available to Civic members. Performs lending functions and maintains credit union policies and procedures.
  7. Acts as a personal banker and educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.
  8. Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.
  9. Collaborates with internal departments to provide a closed-loop experience for member requests.
  10. Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.
JOB QUALIFICATIONS

Here are a few qualifications you MUST have to be qualified for this position.
  1. Minimum 1 - 3 years of banking/member service experience.
  2. High school diploma or equivalent.
  3. Excellent verbal, written, telephone and interpersonal communication skills.
  4. Demonstrated strong customer service skills.
  5. Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.
  6. PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
  7. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  8. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
  9. Travel required on occasion.
Here are a few qualifications we'd LIKE for you to have.
  1. Credit Union member service experience.
  2. Knowledge of financial products and services, mobile and on-line banking a plus.


OUR CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

If you have questions about this position description, please feel welcome to ask. You can reach HR at:

Human Resources

3600 Wake Forest Rd, Raleigh, NC 27609

careers@civicfcu.org

  • Automotive Service Advisor

    2 months ago

    Asheville, United States Asheville Chevrolet Full time

    Job DescriptionJob DescriptionJob Summary Asheville Chevrolet is a well established family owned and operated GM Dealership serving all of Western North Carolina. We are seeking an Automotive Service Consultant for our busy Dealership. We are a high-volume dealer with a great facility and we need you to help us continue our success and provide our...

  • Deputy City Clerk

    3 weeks ago

    Asheville, United States City of Asheville, NC Full time

    Summary About our opportunity: The City of Asheville is seeking qualified applicants for the position of Deputy City Clerk in the City Clerk's office. The Deputy City Clerk is responsible for providing highly visible, professional, and advanced analytical work in support of the City Clerk's Office's day-to-day operations. The Deputy City Clerk also serves...

  • Deputy City Clerk

    2 weeks ago

    Asheville, United States City of Asheville, NC Full time

    Summary About our opportunity: The City of Asheville is seeking qualified applicants for the position of Deputy City Clerk in the City Clerk's office. The Deputy City Clerk is responsible for providing highly visible, professional, and advanced analytical work in support of the City Clerk's Office's day-to-day operations. The Deputy City Clerk also serves...

  • Crew Member

    4 weeks ago

    Asheville, United States Cracker Barrel - Asheville Full time

    Cracker Barrel - Asheville is looking for a full time or part time crew member to join our team in Asheville, NC. As a Cracker Barrel - Asheville crew member, you can be the smiling face that greets and serves our guests or a cook who makes things happen in the kitchen. Working with us will give you the flexibility to be whatever our team and guests needs...

  • Nurse Asheville Detox Center

    3 weeks ago

    Asheville, United States Asheville Detox Center Full time

    Job DescriptionJob DescriptionDescription:At Asheville Detox Center we love our jobs. That's right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. We are looking at all of our patients with compassion and empathy. We are looking for interesting, independent thinkers and doers, who can help...

  • Nurse Asheville Detox Center

    2 weeks ago

    Asheville, United States Asheville Detox Center Full time

    Job DescriptionJob DescriptionDescription:At Asheville Detox Center we love our jobs. That's right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. We are looking at all of our patients with compassion and empathy. We are looking for interesting, independent thinkers and doers, who can help...

  • Team Member

    3 weeks ago

    Asheville, United States Chick-fil-A - South Asheville Full time

    Job DescriptionJob DescriptionJOIN OUR TEAM!! Full time positions starting at $17/hour (36 to 40 hours per week)! Part time positions at $15/hour (20 hours per week minimum)Are you looking for work that positively influences those around you? Do you want to work for a company that is a part of customers’ lives and the communities it serves? Do you love...

  • Team Member

    1 week ago

    Asheville, United States Chick-fil-A - South Asheville Full time

    Job DescriptionJob DescriptionJOIN OUR TEAM!! Full time positions starting at $17/hour (36 to 40 hours per week)! Part time positions at $15/hour (20 hours per week minimum)Are you looking for work that positively influences those around you? Do you want to work for a company that is a part of customers’ lives and the communities it serves? Do you love...

  • Banquet Set-Up, Part-Time. Job in Asheville Leisure Recruiter

    2 weeks ago

    Asheville, United States Embassy Suites Asheville Part time

    About Us:Step into the future of hospitality and embark on a thrilling journey with us at the brand-new Embassy Suites by Hilton Asheville Downtown! As a team member of this new hotel, you will have the extraordinary opportunity to shape the guest experience from the ground up. This flagship hotel features a modern design, 188 spacious suites, amazing views...

  • Banquet Set-Up, Part-Time. Job in Asheville Leisure Recruiter

    1 week ago

    Asheville, United States Embassy Suites Asheville Part time

    About Us:Step into the future of hospitality and embark on a thrilling journey with us at the brand-new Embassy Suites by Hilton Asheville Downtown! As a team member of this new hotel, you will have the extraordinary opportunity to shape the guest experience from the ground up. This flagship hotel features a modern design, 188 spacious suites, amazing views...

  • Veterinarian needed in Asheville, North Carolina

    2 weeks ago

    Asheville, North Carolina, United States Animal Hospital of North Asheville Full time

    Animal Hospital of North Asheville in Asheville, NC is looking for a Veterinarian to help lead our amazing team on a full-time basis. Our ideal candidate is passionate about team training and client education. There are no after hours emergency requirements as there are multiple dedicated ER hospitals within 25 miles. Ideal candidate will have leadership...

  • Veterinarian needed in Asheville, North Carolina

    4 weeks ago

    Asheville, North Carolina, United States Animal Hospital of North Asheville Full time

    Animal Hospital of North Asheville in Asheville, NC is looking for a Veterinarian to help lead our amazing team on a full-time basis. Our ideal candidate is passionate about team training and client education. There are no after hours emergency requirements as there are multiple dedicated ER hospitals within 25 miles. Ideal candidate will have leadership...

  • Behavioral Health Technician

    2 weeks ago

    Asheville, United States Asheville Detox Center Full time

    Job DescriptionJob DescriptionDescription:Are you looking to begin a new career positively impacting the lives of others? Look no further! Asheville Detox Center is currently seeking full-time Behavioral Health Technicians to join our team! As a Behavioral Health Technician, you will have the opportunity to improve the lives of clients who are struggling...

  • Behavioral Health Technician

    3 weeks ago

    Asheville, United States Asheville Detox Center Full time

    Job DescriptionJob DescriptionDescription:Are you looking to begin a new career positively impacting the lives of others? Look no further! Asheville Detox Center is currently seeking full-time Behavioral Health Technicians to join our team! As a Behavioral Health Technician, you will have the opportunity to improve the lives of clients who are struggling...

  • Behavioral Health Technician

    2 weeks ago

    Asheville, United States Asheville Detox Center Full time

    Job DescriptionJob DescriptionDescription:Are you looking to begin a new career positively impacting the lives of others? Look no further! Asheville Detox Center is currently seeking full-time Behavioral Health Technicians to join our team! As a Behavioral Health Technician, you will have the opportunity to improve the lives of clients who are struggling...

  • Mobile Service Technician

    3 weeks ago

    Asheville, United States Asheville Ford Lincoln Full time

    Job DescriptionJob DescriptionAre you good at diagnostic?  Drivability concerns?At Asheville Ford Lincoln we are looking for experienced Automotive Service Technicians to join our growing Mobile Service team!$25,000 Sign on and Retention Bonus!!We offer Top Pay and benefits including Free Health insurance! We are locally owned and operated and have...

  • Mobile Service Technician

    2 weeks ago

    Asheville, United States Asheville Ford Lincoln Full time

    Job DescriptionJob DescriptionAre you good at diagnostic?  Drivability concerns?At Asheville Ford Lincoln we are looking for experienced Automotive Service Technicians to join our growing Mobile Service team!$25,000 Sign on and Retention Bonus!!We offer Top Pay and benefits including Free Health insurance! We are locally owned and operated and have...

  • Part-Time Medical Provider

    4 weeks ago

    Asheville, United States Asheville Detox Center Full time

    Job DescriptionJob DescriptionDescription:Are you interested in a fulfilling career within the addiction and recovery industry? Do you long to improve the lives of others? If so, we have good news! Health Care Alliance NA is looking for Medical Providers to join our team at Asheville Detox Center!About Us: Asheville Detox Center is a respected substance...

  • Part-Time Medical Provider

    2 weeks ago

    Asheville, United States Asheville Detox Center Full time

    Job DescriptionJob DescriptionDescription:Are you interested in a fulfilling career within the addiction and recovery industry? Do you long to improve the lives of others? If so, we have good news! Health Care Alliance NA is looking for Medical Providers to join our team at Asheville Detox Center!About Us: Asheville Detox Center is a respected substance...

  • Asheville ReStore Supervisor

    4 days ago

    Asheville, United States Asheville Area Habitat for Humanity Full time

    Job DescriptionJob DescriptionAsheville Area Habitat for Humanity’s DEI Commitment affirms housing as a human right and homeownership as a foundation for generational wealth and social mobility. We also acknowledge that “bringing people together” is central to our mission. People with diverse perspectives, experiences, and backgrounds are critical to...