Access Center Supervisor

3 weeks ago

Washington, United States Inside Higher Ed Full time

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well‑being and professional growth. Benefits Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health supportWork‑Life Balance: PTO, paid holidays, flexible work arrangementsFinancial Wellness: Competitive salary, 403(b) with company matchProfessional Development: Ongoing training, tuition reimbursement, and career advancement pathsAdditional Perks: Wellness programs, commuter benefits, and a vibrant company culture Under the direction of the Director of Patient Access the Access Center Supervisor manages the on‑site Howard employed staff and serves as a liaison to Emerging Global Services Inc. staff. The Supervisor ensures that full registration protocols are followed and is the first escalation point to customer service concerns. Duties Conduct morning huddlesEscalate scheduling or clinical concerns during the FPP ops huddleAudit access center staff to ensure they follow Ambulatory Access Guidelines and NAHAM full registration protocolsMonitor referrals from Federally Qualified Health Center partnersReport outstanding referrals to division Chiefs and Access Center DirectorWorking with schedulers to manage and reduce pre‑registration denials by following NAHAM Access standardsMonitor Sharpen Access DashboardsConduct training for entry level registration and scheduling staffTrack KPIs for the Access Team Qualifications Education: High School Diploma required. Associate’s degree, CHAA or CPC certification or equivalent preferred. Experience: 3‑5 years in an Academic Medical Center; 1‑2 years supervisory or team lead experience in an Academic Medical Center. Certification: National Association of Health Care Access Management (NAHAM) CHAA or CHAM eligible. Compliance Salary Range Disclosure Expected Pay Range: $70,000 to $75,000. Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Management and Manufacturing. Location: Washington, DC. #J-18808-Ljbffr

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