Access Center Supervisor

2 days ago

Washington, Washington, D.C., United States Inside Higher Ed Full time

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.

At Howard University, we prioritize well-being and professional growth.

Here Is What We Offer

  • Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
  • Work-Life Balance: PTO, paid holidays, flexible work arrangements
  • Financial Wellness: Competitive salary, 403(b) with company match
  • Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
  • Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us

Under the direction of the Director of Patient Access the Access Center Supervisor manages the on-site Howard employed staff and serves as a liaison to Emerging Global Services Inc. staff. The Supervisor ensures that full registration protocols are followed. The Supervisor is the first escalation point to customer service concerns.

Duties

  • Conduct morning huddles
  • Escalate scheduling or clinical concerns during the FPP ops huddle
  • Audit access center staff to ensure they follow Ambulatory Access Guidelines and NAHAM full registration protocols
  • Monitor referrals from Federally Qualified Health Center partners
  • Report outstanding referrals to division Chiefs and Access Center Director
  • Working with schedulers to manage and reduce pre-registration denials by following NAHAM Access standards
  • Monitor Sharpen Access Dashboards
  • Conduct training for entry level registration and scheduling staff
  • Track KPIs for the Access Team

Qualifications
Education: High School Diploma Required. Associate's degree, CHAA or CPC certification or equivalent preferred.

Experience: 3-5 years' experience in an Academic Medical Center. 1-2 years supervisory or team lead experience in an Academic Medical Center

Certification: National Association of Health Care Access Management (NAHAM) CHAA or CHAM eligible

Compliance Salary Range Disclosure
Expected Pay Range: $70,000 to $75,000

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