Customer Experience Specialist

4 weeks ago


Charlton, Massachusetts, United States Jobs for Humanity Full time
Job Title: Customer Experience Specialist

We are looking for a highly motivated Customer Experience Specialist to join our team and provide exceptional service to our clients.


Main Objectives:
  • To deliver exceptional customer experiences through effective communication and issue resolution.
  • To develop and maintain strong relationships with customers through proactive and responsive service delivery.
  • To continuously improve customer satisfaction by identifying areas for enhancement and implementing solutions.

Scheduling and Dispatching:
  • Coordinate the scheduling and dispatching of Master Plumbers, LP Gas Installers, and Service Technicians to ensure timely and effective service delivery.
  • Manage work orders, permits, and track inspections and approvals.

Education and Training:
  • Stay up-to-date with industry developments and best practices in customer service and scheduling.
  • Participate in ongoing training and professional development to enhance skills and knowledge.

Requirements:
  • Proven experience in customer-facing roles.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Able to pass CORI check.


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