Customer Experience Specialist
4 weeks ago
We are looking for a highly motivated Customer Experience Specialist to join our team and provide exceptional service to our clients.
Main Objectives:
- To deliver exceptional customer experiences through effective communication and issue resolution.
- To develop and maintain strong relationships with customers through proactive and responsive service delivery.
- To continuously improve customer satisfaction by identifying areas for enhancement and implementing solutions.
Scheduling and Dispatching:
- Coordinate the scheduling and dispatching of Master Plumbers, LP Gas Installers, and Service Technicians to ensure timely and effective service delivery.
- Manage work orders, permits, and track inspections and approvals.
Education and Training:
- Stay up-to-date with industry developments and best practices in customer service and scheduling.
- Participate in ongoing training and professional development to enhance skills and knowledge.
Requirements:
- Proven experience in customer-facing roles.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Able to pass CORI check.
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Guest Experience Specialist
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Guest Experience Manager
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Customer Service Ambassador
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Point of Sale Specialist
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