Guest Experience Specialist

7 days ago


Charlton, Massachusetts, United States Global Partners Full time

Welcome to Global Partners LP: We are a dynamic and forward-thinking company that values excellence in every aspect of our operations. As a Guest Service Associate, you will have the opportunity to make a real impact on our guests' experiences and help shape the future of our organization.

Responsibilities:

  • Engage with guests to understand their needs and preferences
  • Provide personalized recommendations and solutions to enhance their stay
  • Collaborate with colleagues to achieve exceptional guest satisfaction scores
  • Maintain accurate records and reports, ensuring seamless communication with management

Requirements:

  • Exceptional listening and interpersonal skills
  • Ability to work under pressure and adapt to changing situations
  • High school diploma or equivalent required; prior customer service experience an asset

We're Looking for Someone Who:

  • Is passionate about delivering outstanding customer service
  • Can think critically and solve problems efficiently
  • Values teamwork and collaboration


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