Technical Account Manager
4 weeks ago
Perfect Audience is seeking a San Francisco or Chicago-based Technical Account Manager ready to become a charter member of our client success team. The Technical Account Manager will optimize campaign implementations and support the overall technical aspects of all our products. You will work with both internal and external parties to ensure that account issues are handled quickly and appropriately.The client success team is the "secret sauce" that makes Perfect Audience great for marketers. They work with our Account Managers, Engineering and Sales Teams to hammer out solutions all day long for clients. As a technical account manager, you will resolve complex technical problems and answer detailed customer configuration questions for some of the largest brands on the web.If you REALLY like to get things done and want to join a group of accomplished, passionate people helping companies grow their business - and think it's important to help businesses find more efficient and effective ways to grow, then we want to talk to you.We're looking for someone who is resourceful, bright, proactive, a go-getter, works well independently and as part of a team and who is be passionate about what she or he does.ResponsibilitiesTalk to clients all day long. Find out what's bugging them. Get it fixed.Work closely with the product team to implement and release features to clients.Help direct clients to correct solution for their marketing needs. Act as an extension of their marketing team.Regularly meet with the Clients to review immediate and long-term customer needs.Apply basic troubleshooting skills to issues before escalating to the appropriate group.Manage and track both internal and external case tickets to ensure their timely resolution.Troubleshoot product issues; must be willing to get their hands dirty.Proactively notify clients of technical updates and product releases related to their account.Rally internal resources as needed to resolve client issues. Escalate issues to Engineering Group when appropriate.Provide feedback to Account Managers/Product Team, communicating technical use cases for new features and enhancementsMinimum Qualifications and ExperienceCollege Graduate2 years experience in client services environmentStrong understanding of internet technologies and a demonstrated capacity to learnAbility to actively drive problems to resolutionSound decision making and critical thinking skillsExpert organization and prioritization skillsStrong interpersonal skills to interact with clients, management, and peersEffective cross-department communicationThe ability to contribute to a team environment with a high degree of professionalism and skill.Major Plus if you have5 years of experience in a client services environment; experience troubleshooting technical issues for external clientsUnderstanding of the online advertising industryExperience using CRM productsExpert knowledge of XML and RSS FeedsProficiency in XPath(ing)/Exploring web site source contentFluency in another language (as well as English) #J-18808-Ljbffr
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Technical Account Manager
3 weeks ago
San Francisco, United States Cloud Buddy Full timeAs a Technical Account Manager (TAM) at Cloud Buddy, you will serve as the primary point of contact for our valued clients, ensuring their technical needs are met and their cloud IT solutions are optimized for maximum performance and efficiency. You will play a crucial role in building and maintaining strong client relationships, providing technical...
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Technical Account Manager
4 weeks ago
San Francisco, United States Metronome Full timeMetronome is the leading usage‑based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours...
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Technical Account Manager
4 weeks ago
San Francisco, United States Metronome Technologies, Inc. Full timeAbout Us Metronome is the leading usage‑based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving...
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Technical Accounting Manager
6 days ago
San Francisco, United States 3 Bridge Networks Full timeA well-established public company is seeking a Technical Accounting Manageran opportunity that blends technical accounting, M&A, and project-based work. In this Technical Accounting Managerrole, you will research, interpret, and communicate technical accounting matters while supporting new business initiatives and evaluating their related accounting impacts....
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Technical Account Manager
7 days ago
San Francisco, United States Connect Staffing and Consulting Full timeTechnical Account ManagerLocation: San Francisco, CA OverviewMy client is a rapidly growing, venture-backed technology company applying advanced AI to solve complex challenges in fraud prevention and Trust & Safety. Their platform empowers enterprise customers to reduce manual reviews and investigations, enabling teams to focus on strategic priorities. This...
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Technical Account Manager
3 weeks ago
San Francisco, United States Connect Staffing and Consulting Full timeTechnical Account ManagerLocation: San Francisco, CAOverviewMy client is a rapidly growing, venture-backed technology company applying advanced AI to solve complex challenges in fraud prevention and Trust & Safety. Their platform empowers enterprise customers to reduce manual reviews and investigations, enabling teams to focus on strategic priorities. This...
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Technical Account Manager
7 days ago
San Francisco, California, United States Upwind Security Full timeDescriptionUpwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters....
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Technical Account Manager
1 week ago
San Francisco, CA, United States Instrinsic Full timeAt Variance we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI. Your work will directly contribute to helping fraud and Trust & Safety teams spend less time on repetitive manual reviews and investigations, allowing them to focus on what matters most. We are rapidly growing,...
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Technical Account Manager
2 weeks ago
San Francisco, CA, United States Instrinsic Full timeAt Variance we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI. Your work will directly contribute to helping fraud and Trust & Safety teams spend less time on repetitive manual reviews and investigations, allowing them to focus on what matters most. We are rapidly growing,...
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Technical Account Manager
3 weeks ago
San Francisco, United States Vapi Full timeJoin to apply for the Technical Account Manager role at Vapi Join to apply for the Technical Account Manager role at Vapi Why We’re Hiring This Role Our largest customers rely on Vapi for mission‑critical CX use cases. We need a TAM to ensure customers have success in‑pilot, scale reliably, adopt new features, and expand usage. What You’ll Do 30 Day:...
