Technical Account Manager

About Us Metronome is the leading usage‑based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic. You’ll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success‑to‑date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, GitLab, Confluent, HashiCorp, and Snowflake as investors who have experienced the pain we’re solving firsthand. About the Role As a Technical Account Manager at Metronome, you’ll serve as the dedicated technical advisor for our most strategic accounts. You’ll own the post‑sales technical relationship, ensuring customers successfully implement, optimize, and expand their use of Metronome’s billing and revenue platform. This role combines deep technical consulting with strategic account management—you’ll be the bridge between our customers’ business objectives and our product capabilities. What You’ll Do Serve as the primary technical point of contact for assigned strategic accounts, building deep understanding of each client’s billing architecture, revenue models, and business objectives Partner with a Strategic Account Manager to support long‑term success of an account, including contributing to business reviews highlighting platform value, adoption metrics, and optimization opportunities Lead technical discovery and scoping for complex implementation projects, including our client’s new product launches, third‑party implementations, and custom billing workflows Provide hands‑on technical guidance on API usage, data export modeling, and platform configuration best practices Act as the technical liaison between customers and internal teams (Product, Engineering, Sales, Account Management), translating requirements into actionable feedback Develop trusted advisor relationships with technical decision‑makers and Engineering/Accounting/RevOps/Finance leaders at your accounts Proactively identify expansion opportunities and provide technical validation and scoping support for growth conversations Create account‑specific enablement materials including technical training, integration guides, and best practice documentation Champion customer success by anticipating needs, removing technical blockers, and ensuring timely resolution of complex issues Qualifications 3–5+ years in a technical customer‑facing role such as Solutions Engineer, Technical Account Manager, Implementation Consultant, Customer Success Engineer, or similar Proven ability to provide expert technical advisory on complex technical subjects with multiple stakeholders across customer and internal teams Exceptional communication skills with ability to explain complex technical concepts to both technical and non‑technical audiences Strong technical foundation with hands‑on experience working with APIs and SQL Track record of translating business requirements into technical solutions and driving measurable customer outcomes Strong analytical and problem‑solving skills with comfort diving into data to diagnose issues and identify opportunities Demonstrated ability to build trusted advisor relationships with customer technical and business leaders Bonus Points Experience with billing systems, payment processing, or revenue operations Familiarity with billing providers (Stripe, Zuora, Chargebee) and tax automation platforms (Anrok, Avalara, TaxJar) Understanding of usage‑based billing models and pricing strategy Background in revenue recognition, financial operations, or B2B SaaS finance Experience working with AWS data tools (Athena, S3) or other cloud data platforms Previous work at a high‑growth B2B SaaS company in infrastructure or fintech Technical writing experience creating customer‑facing documentation or integration guides Understanding of webhook architectures and event‑driven systems Compensation The estimated base salary range for this role is $160,000 – $220,000. In addition to your base salary, Metronome offers a competitive total rewards package, including market‑bench equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below. The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time. We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or why we are all billing nerds, send us a message. We’d love to talk Benefits Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership Paid parental leave FSA (Flexible spending account) Retirement planning – Traditional and ROTH 401(k) Flexible time off Employee assistance program (mental health benefits) Culture where personal growth is highly valued We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr