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Front Desk Hospitality Expert

1 month ago

Williamsburg, Kentucky, United States Greer Companies Full time
Front Desk Agent Opportunity at Greer Companies

We are seeking a detail-oriented Front Desk Agent to manage the guest experience and ensure seamless accommodations.

  • Primary Responsibilities:
  • Efficiently complete check-in and check-out procedures
  • Handle online and phone reservations with care
  • Clearly inform customers about payment options and verify credit card information
  • Accurately collect guest information, including contact details and stay dates
  • Warmly welcome guests and assign rooms
  • Provide essential information about the hotel, room availability, rates, and amenities
  • Rapidly respond to customer complaints while maintaining professionalism
  • Collaborate with housekeeping staff to guarantee clean, well-maintained rooms
  • Confirm large group reservations and tailor services for VIP guests and event attendees
  • Suggest additional hotel services and amenities when applicable
  • Maintain accurate records of bookings and transactions
Essential Skills:
  • Proficiency in hotel reservation software systems
  • Knowledge of popular travel booking platforms
  • Exceptional customer service approach
  • Outstanding communication and organizational abilities
Benefits:
  • Award-Winning Compensation Package