Front Desk Operations Manager

5 days ago


Williamsburg, Virginia, United States Great Wolf Resorts Full time

We're seeking a highly motivated Front Desk Operations Manager to lead our team in delivering exceptional guest experiences. This role involves supervising daily front office operations, ensuring check-in standards are met, and providing coaching and recognition to pack members.

As a seasoned hospitality professional, you'll understand the importance of maintaining high-quality operational standards and ensuring guest satisfaction. You'll work closely with department leaders to develop action plans, implement new procedures, and monitor performance metrics.

This is a fantastic opportunity to grow your career in a dynamic environment, with access to training programs, mentorship, and opportunities for advancement. Our comprehensive benefits package includes health savings accounts, telehealth resources, and life insurance.

You'll be working with a talented team that values diversity, inclusion, and teamwork. If you're passionate about delivering outstanding customer service and leading by example, we'd love to hear from you.


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