Front Desk Manager
4 weeks ago
The Front Desk Manager is responsible for ensuring timely and accurate customer service, scheduling shifts and supervising front desk personnel. The front desk manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry and demonstrate a commitment to customer service.
Responsibilities:
- Supervises Front Desk staff: hiring, firing, performance evaluations, training, and development.
- Maintains standards of guest service quality.
- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Contributes to the profitability and guest satisfaction perception of other hotel departments.
- Develops short term and long-term financial and operational plans for the guest service department, which relate to the
- Increases level of guest satisfaction through employee development
- Manages the reservation function to maintain highest possible room occupancy and average daily rate.
- Maintains procedures for credit control and handling of financial transactions.
- Maintains procedures for security of monies, guest security and emergency procedures.
- Receives departmental related guest complaints and ensures corrective action is taken.
- Schedules staff according to labor standards and forecasted occupancy.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Receives departmental related guest complaints and ensures corrective action is taken.
- Maintains procedures for security of monies, guest security and emergency procedures.
- Maintains procedures for credit control and handling of financial transactions.
- Manages the reservation function to maintain highest possible room occupancy and average daily rate.
- Contributes to the profitability and guest satisfaction perception of other hotel departments.
- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Maintains standards of guest service quality.
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Front Desk Manager
3 weeks ago
Williamsburg, Virginia, United States Kingsmill Resort Full timeOverview: Oversees the daily operations at the Front Desk, Guest Service and Transportation departments. Responsibilities: Ensure the Front Desk, Bell, Concierge and Transportation staffs meet Preferred standards for maximum guest satisfaction Act as the main contact for guests and other resort departments in the absence of the Director of Rooms Accountable...
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Front Desk Agent
4 weeks ago
Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Full timeFront DeskWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with...
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Front Desk Agent
3 hours ago
Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Full timeFront Desk We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with...
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Front Desk Supervisor
4 weeks ago
Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Full timeJob Summary The Hotel Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk and guest services at our hotel. The ideal candidate will possess strong leadership skills, a background in hospitality management, and a commitment to delivering outstanding service. ESSENTIAL JOB FUNCTIONS This description is a summary of...
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Front Desk Supervisor
3 hours ago
Williamsburg, Virginia, United States Blue Sky Hospitality Solutions Full timeJob Summary The Hotel Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk and guest services at our hotel. The ideal candidate will possess strong leadership skills, a background in hospitality management, and a commitment to delivering outstanding service. ESSENTIAL JOB FUNCTIONS This description is a summary of...
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Front Desk Associate
2 weeks ago
Williamsburg, Virginia, United States Bluegreen Vacations - Bluegreen Corporation Full timeThe Bluegreen Patrick Henry Square Resort, located in Williamsburg, VA, is seeking a Front Desk Associate. Hiring Immediately, apply today Compensation: Dependent upon Experience Schedule: Full-Time/ Part-Time; Week ends Availability. Location: 249Front Desk, Associate, Retail
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Front Desk Associate
7 days ago
Williamsburg, Virginia, United States Bluegreen Vacations - Bluegreen Corporation Full timeThe Parkside Williamsburg Resort, located in Williamsburg, VA, is seeking a Front Desk Associate. Hiring Immediately, apply today Compensation: Dependent upon Experience Schedule: Full-Time/ Part-Time; Friday, Saturday & Sunday from 8 A4 PM Locat Front Desk, Associate, Retail
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Front Desk Associate
6 days ago
Williamsburg, Virginia, United States Bluegreen Vacations - Bluegreen Corporation Full timePatrick Henry Square located in Williamsburg, VA is seeking a Front Desk Associate. Hiring Immediately, apply today Compensation: Dependent upon experience. Schedule: Full-Time/ Part-Time; occasional week end as needed. Location: 249 York St, Willia Associate, Front Desk, Retail, Hotel
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Front Desk Supervisor
3 weeks ago
Williamsburg, Virginia, United States Kingsmill Resort Full timeFront Desk SupervisorOverview: Oversees day-to-day operations at the Front Desk and Bell and Transportation. They are responsible for normal Guest Service Agent activities as well as the responsibility for supervising the Guest Service Agents and Concierge staff. They are also responsible for assigned reports on group billing and guest feedback via Unifocus...
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Front Desk Operations Manager
2 days ago
Williamsburg, Virginia, United States Great Wolf Resorts Full timeWe're seeking a highly motivated Front Desk Operations Manager to lead our team in delivering exceptional guest experiences. This role involves supervising daily front office operations, ensuring check-in standards are met, and providing coaching and recognition to pack members.As a seasoned hospitality professional, you'll understand the importance of...
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Front Office Manager
2 weeks ago
Williamsburg, Virginia, United States Holiday Inn Full timeManage front desk operations and supervise front desk staff Train new front desk staff and ensure existing staff receive ongoing training Monitor and manage guest accounts, including room charges and upgrades Resolve guest complaints and ensure guest satisfaction Ensure prompt and courteous service to all guests Maintain and update hotel records and...
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Front Office Manager
4 weeks ago
Williamsburg, Virginia, United States Holiday Inn Full timeManage front desk operations and supervise front desk staff Train new front desk staff and ensure existing staff receive ongoing training Monitor and manage guest accounts, including room charges and upgrades Resolve guest complaints and ensure guest satisfaction Ensure prompt and courteous service to all guests Maintain and update hotel records and...
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PM Front Desk Clerk
12 hours ago
Williamsburg, Virginia, United States Daily Management Inc Full timePosition Title: PM Front Desk Agent Job Code: Department: Front Desk FLSA Status: Non-ExemptReports To: Front Desk Manager Position Summary:Front Desk Agents are responsible for assisting Owners and guests in an efficient and courteous manner while providing the highest level of customer service and upholding the hospitality...
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PM Front Desk Clerk
4 weeks ago
Williamsburg, Virginia, United States Daily Management Full timePosition Title: PM Front Desk Agent Job Code: Department: Front Desk FLSA Status: Non-Exempt Reports To: Front Desk Manager Position Summary: Front Desk Agents are responsible for assisting Owners and guests in an efficient and courteous manner while providing the highest level of customer service and upholding the hospitality ideals of Daily Management,...
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Williamsburg, Virginia, United States F L I PLC Full timeJob Description Job Description We are seeking experienced front desk personnel to help in a fast-paced medical office. Duties will include answeriing phones, scheduling appointments, collecting payments and helping with clerical duties. The candidate must be able mutli-task and work well with others. Staff is needed to cover both morning and evening hours ....
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Housekeeping Front Desk
5 days ago
Williamsburg, Virginia, United States A&L Staffing Agency Company Full timeJob Description Job Description we are in need of house keepers front desk and night auditor, must have experience and ready to work, job start from 12.50 to 13.00 and hour. depend upon experience we can give a raise after 90 days of successful attendance. please send resume and application with experience jobs are located in Newport News And...
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Front Desk Team Member
5 days ago
Williamsburg, Virginia, United States Bluegreen Vacations - Bluegreen Corporation Full timeJob SummaryWe are seeking a highly motivated Front Desk Associate to join our team at The Parkside Williamsburg Resort. As a member of our team, you will have the opportunity to provide exceptional guest experiences and contribute to the success of our resort. Compensation: Based on experience Schedule: Full-Time/ Part-Time; Friday, Saturday & Sunday from 8...
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Front Desk Agent
3 weeks ago
Williamsburg, Virginia, United States Great Wolf Lodge Full timeGreat Wolf Lodge - JobID: 28913413 [Guest Service / Concierge] As a Front Desk Agent at Great Wolf Lodge, you'll: Welcome guests by greeting, answering questions, and responding to requests; Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, and issuing guest room...
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Front Desk Attendant
1 week ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timeUpon being hired for this position, you will enter a Probationary status, working up to 40 hours per week. Upon completion of the probationary period, you could become benefit eligible.Essential Duties: The Front Desk Attendant assists guests efficiently, courteously and professionally in all front office related functions including registration, cashiering...
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Front Desk Agent
3 days ago
Williamsburg, Virginia, United States Comfort Suites Historic Williamsburg Full timeJob Description Job Description Comfort Suites Williamsburg is looking for a Front Desk agent.The candidate must be customer service oriented, Friendly and able to follow instructions.Some responsibilities include Check in and checkout guests, answer phones, make reservations.Attention to details is required to processing charges and posting payment.The...