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Assistant Site Manager
1 month ago
Job Location
Blackhawk Clinic - Phoenix, AZ
Position Type
Full Time
Education Level
High School
Travel Percentage
Up to 25%
Job Category
Operations
Description
Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.
At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
- We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff
- We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
- We offer competitive salaries and a great work/life balance: enjoy your weekends
- UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more
Position Summary:
The Assistant Site Manager provides support for the office independently and with minimal supervision. Performs other diverse duties as requested or required under the general and direct supervision of the site manager.
Primary Duties & Responsibilities:
Management
- Coordinates the daily administrative duties of the site on a day-to-day basis.
- Assist in developing, implementing, and revising policies and procedures to assure that everyone within their office adheres to the high standards of patient care expected.
- Assist with P&L, including accountability to associated budget management.
- Assists in training qualified team members, serving as a catalyst and mentor for motivating productivity, innovation, high employee morale, and commitment to the organization.
- Directly supervises office team members and proactively manages their performance and development, coordinating with the Site Manager as it relates to performance feedback, appraisals, and corrective actions.
- Assist in conducting regular staff meetings to communicate new ideas, resolve problems, obtain feedback, and maintain the overall effectiveness of the staff.
- Acts as the Office Ambassador by responding to doctor, patient, and employee grievances, complaints, and inquiries and seeks assistance, when necessary, from the Site Manager.
- To create a positive and professional first impression for the practice and to show the patients a "we care" attitude.
- Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
- Ensure all required patient paperwork is compiled for that day's appointments.
- Collect co-pays and past balances at the time of check-in and enter the batch for the day in Practice Management.
- Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
- Scan the patient's driver's license and insurance card(s) front and back into Ntierprise.
- Ensure that all required referrals are obtained, scanned into the EMR, and linked to that day's appointment within Practice Management.
- Reconcile payment batches at the end of every day and turn them in to Site Manager.
- Schedule follow-up procedures and coordinate any local ASC cases.
- Assist patients with the completion of the Phreesia registration system.
Qualifications
Qualifications:
- Minimum High School Diploma or GED required.
- Minimum of two (2) years of front office experience, preferably in a medical setting.
- TBD
- Excellent customer service skills.
- Proficient knowledge of Medical Terminology; ICD-9 and CPT-4 Codes.
- Strong written, typing, verbal and interpersonal skills.
- Proficient computer software and database skills.
- Strong attention to detail.
- Ability to multi-task, problem-solve and work in a fast-paced environment.
- Outstanding coaching skills with the ability to assist Site Manager with leading staff to success.
- Must demonstrate a caring, compassionate, and patient attitude.
- Ability to type a minimum of 40 words per minute.
- 25% travel required within the geographic region.
- Able to sit, stand, and or walk throughout the day.
- Intermittently required to stoop, bend, speak, and listen.
Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.
The successful candidate(s) for any UUG position will be subject to a pre-employment background check.
Actual compensation offered to candidates is based on work experience, education, and/or skill level.
