Sales Coordinator

4 weeks ago

Grand Rapids, United States Kawasaki Heavy Industries Full time

** Sales Coordinator**

**Job Category****:** KPM **Requisition Number****:** SALES01670 Showing 1 location **Job Details**

**Description**

Kawasaki Precision Machinery, (U.S.A.), Inc., headquartered in Grand Rapids, MI and a division of Kawasaki Heavy Industries, Ltd., has an immediate opening for a Sales Coordinator. This key role is a full-time position and eligible for a full benefits package which includes a 401K with immediate vesting. Visit for more information on Kawasaki Precision Machinerys hydraulics product line. This position supports products outside of motorcycles, jet skis, etc.

**Summary**

The Sales Coordinator role is responsible for order fulfillment activities for assigned OEMs (Original Equipment Manufacturers) & Distributors. Order fulfillment activities include inside sales, forecasting, quoting, order processing & delivery control. This role will require a knowledge of Kawasakis customer service policies, and well-trained in product knowledge which is critical for offering quick and accurate assistance to customers.

**Responsibilities**

* Request parts volume information from customers and prepare a 6-18 month rolling forecast on a monthly basis.

* Able to listen to customer service issues and offer an innovative solution to each problem.

* Present forecasts to leadership & Sales Managers on a regular basis.

* Respond to customers requests for quotations

* Update customer information in the customer service database (CRM) as needed

* Have a general understanding of how to read product specifications in company literature

* Assist with requesting customer forecasts on a monthly basis. This information is then used by Purchasing to prepare an inventory plan to meet customers delivery expectations.

+ With oversight continuously review and adjust inventory mix considering key factors including dynamic customer forecasts, sales history, target inventory levels, and internal use by the within NSC (National Service Center).

* Order processing & delivery

+ Process customer purchase orders

+ Determine order fill strategy from current stock, factory lead time or conversion by NSC.

+ Confirm order terms such as price & delivery with customers. Process order and expedite if necessary.

+ Notify Sales Managers about notable new orders and potential delivery problems.

* Assist Sales Managers in preparing monthly sales reports.

**Education and Experience**

* High school diploma or GED required.

* 4+ years experience interacting and serving customers directly, preferable in a corporate environment.

* Able to successfully build strong customer relationships.

* Knowledge of P21 or ERP system.

* Have an understanding of Kawasaki Precision Machinerys product line.

* Strong attention to detail, able to multi-task, excellent verbal and written communication skills

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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