Quality Coach

7 days ago

Jacksonville, United States Mental Health Resource Center Full time
Job DescriptionJob DescriptionBenefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Benefits/Perks
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 403b
  • PTO
  • Paid Holidays
  • Flexible Spending Account
  • Employee Assistance Program
Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Job Summary
The Quality Coach is responsible for assisting programs with integrating certified community behavioral health clinic (CCBHC) standards into service delivery including integration of Measurement-Based Care (MBC) and Evidence-Based Practice (EPBs) strategies. This includes helping staff to understand the use of standardized tools, how to integrate findings into treatment planning, coordinating services provided by Designated Collaborating Organizations (DCOs), and compliance with regulatory requirements.

Responsibilities
  • Provides side-by-side assistance to help staff navigate the (electronic health record) EHR documentation requirements to ensure MBCs and EPBs are documented and used for treatment planning and the delivery of services.
  • Becomes proficient in the Electronic Health Record system and serves as a resource for staff in problem solving, pulling reports, and documenting CCBHC activities in accordance with CCBHC standards.
  • Conducts fidelity and outcome audits on program services. Provides audit findings to appropriate supervisor(s).
  • Tracks engagement of individuals in services and ensures individuals not served in a program are closed in the EHR.
  • Monitors and tracks service provision to individuals seeking services.
  • Monitors and assists staff to ensure inclusion of CCBHC standards into service delivery.
  • Implements improvement activities to increase use of and documentation of MBCs and EPBs and documentation of CCBHC requirements.
  • Oversees integration of DCO services into service delivery.
  • Identifies staff training needs based on documentation, patient record reviews and data tracking. Makes appropriate recommendations.
  • Attends trainings, in-service sessions and staff meetings.
Qualifications
In order to be considered, candidates must have a Bachelors degree in social work or a related Human Services field from an accredited university or college (a related Human Services field is defined as one in which 30 hours of course work includes the study of human behavior and development) required and two years of experience working in the behavioral health field.

OR

Masters degree in counseling, social work, psychology, criminal justice or a related Human Services field and one year of experience working in the behavioral health field.

Experience working with adults experiencing serious mental illness is preferred.

Experience completing quality improvement or performance improvement projects preferred.

Experience working with electronic health records preferred.

Proficiency in Microsoft Office Programs, Excel, Outlook, and the use of the Internet.

Must demonstrate proficiency in the MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.

Strong communication skills are essential and this individual must be able to interact appropriately with internal and external customers, including staff, supervisory staff, surveyors, auditors, SAMHSA staff, and other stakeholders and reviewers.

Position Details
This position is a Full Time Days position.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.

  • Quality Improvement Coach

    4 months ago

    Jacksonville, United States Mental Health Resource Center Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceHealth insurancePaid time offVision insuranceBenefits/PerksMedical, Dental, and Vision InsuranceLife InsuranceDisability Insurance403bPTOPaid HolidaysFlexible Spending AccountEmployee Assistance ProgramCompany OverviewMental Health Resource Center is a not-for-profit Florida corporation that provides a...

  • Wellness Coach

    2 weeks ago

    Jacksonville, United States Mayo Clinic Full time

    Why Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future....

  • Soccer Coach

    3 weeks ago

    Jacksonville, Florida, United States Super Soccer Stars Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Soccer Coach to join our team at Super Soccer Stars. As a Soccer Coach, you will be responsible for leading our children in fun and educational soccer activities, while ensuring their safety and well-being.Key ResponsibilitiesLead soccer classes for children of various age groups and skill...

  • Quality Manager

    2 days ago

    Jacksonville, United States Brightway Insurance Full time

    About Brightway Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.2 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed...

  • Quality Team Leader

    4 days ago

    Jacksonville, Florida, United States Mental Health Resource Center Full time

    Job Title: Quality Team LeaderMental Health Resource Center is seeking a highly skilled Quality Team Leader to join our team. As a Quality Team Leader, you will be responsible for developing and implementing a plan for monitoring and reporting the Agency's progress on incorporating certified community behavioral health clinic (CCBHC) standards into service...

  • Quality Manager

    4 weeks ago

    Jacksonville, United States Brightway Insurance Full time

    Job DescriptionJob DescriptionAbout BrightwayEstablished in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.2 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a...

  • Quality Assurance Specialist

    4 days ago

    Jacksonville, Florida, United States LotSolutions, Inc. Full time

    Job OverviewLotSolutions, Inc. is seeking a highly skilled Quality Assurance Analyst to join our team. As a key member of our claims department, you will play a critical role in ensuring top-notch customer experience and operational efficiency.Key ResponsibilitiesDevelop and implement training programs for new hires, including interactive training sessions...

  • Quality Manager

    8 hours ago

    Jacksonville, North Carolina, United States Pure Power Technologies Inc Full time

    Job DescriptionAt Pure Power Technologies Inc, we are seeking a highly skilled Quality Manager to join our team. As a Quality Manager, you will be responsible for developing and implementing quality systems that ensure our products meet or exceed customer requirements and expectations.Key Responsibilities:Develop and implement quality systems, including...

  • Natural Wellness Coach Sales Associate

    2 months ago

    Jacksonville, United States Sunny Services Full time $34,000 - $65,000

    ABOUT US:Our mission is to improve lives by providing our individuals with education and access to all-natural health solutions with plant-based wellness products. We are staffed with Certified Wellness Coaches offering knowledge and access to the vast selection of all-natural health and wellness solutions.Our Goal and Purpose:To improve the quality of life...

  • Sales Director

    4 days ago

    Jacksonville, Florida, United States Total Quality Logistics Full time

    About the Role:As a Sales Manager at Total Quality Logistics, you will embark on a comprehensive learning journey, working closely with our sales and leadership team for the first six months. Upon completion of your training, you will lead a team of sales employees, driving revenue and supporting customer needs with LTL services.What's in it for you:Enjoy an...

  • Sales Manager

    4 hours ago

    Jacksonville, Florida, United States Total Quality Logistics Full time

    About the Role:As a Sales Manager at Total Quality Logistics, you will embark on a comprehensive learning journey, working closely with our sales and leadership team for the first six months. Upon completion of your training, you will be assigned to lead a team of sales employees, driving revenue and supporting customer needs with LTL services.What's in it...

  • Natural Wellness Coach Sales Associate

    3 weeks ago

    Jacksonville, Florida, United States Sunny Services Full time

    About Sunny ServicesSunny Services is a company dedicated to providing education and access to all-natural health solutions with plant-based wellness products. Our mission is to improve lives by offering a vast selection of all-natural health and wellness solutions, staffed with Certified Wellness Coaches who provide knowledge and support.Our Goal and...

  • Quality Assurance Specialist

    3 weeks ago

    Jacksonville, Florida, United States Saft America, Inc. Full time

    Job SummaryWe are seeking a highly skilled Quality Technician to join our team at Saft America, Inc. The successful candidate will be responsible for conducting quality control inspections, checks, and tests during the manufacturing process to ensure that products meet our high standards.Key ResponsibilitiesMaintain Saft's quality standards by conducting...

  • Quality Assurance Manager

    4 days ago

    Jacksonville, Florida, United States CHEP Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at CHEP. As a key member of our operations team, you will be responsible for ensuring the highest standards of quality and compliance across our manufacturing processes.Key ResponsibilitiesDevelop and implement quality assurance programs to ensure compliance with corporate...

  • Quality Technician

    3 weeks ago

    Jacksonville, United States Saft America, Inc. Full time

    All About You Quality Technicians are responsible for conducting testing procedures during manufacturing processes to ensure that products comply with quality standards. Performs quality control inspections, checks, and tests during the manufacture of products. Inspects materials, parts and products at different stages of production. Records observations and...

  • Quality Technician

    3 days ago

    Jacksonville, United States Saft America, Inc. Full time

    All About You: Quality Technicians are responsible for conducting testing procedures during manufacturing processes to ensure that products comply with quality standards. Performs quality control inspections, checks, and tests during the manufacture of products. Inspects materials, parts and products at different stages of production. Records observations...

  • Senior Quality Engineer

    1 month ago

    Jacksonville, United States Planet Pharma Full time

    MUST HAVE:Strong Risk Management Experience, Experience in Risk Documentation: Write, review, approve of Riks Management files, RPM calculations, Risk Mitigations etc.Bachelors degree in Engineering Science or Technical field.Minimum of 4 years of work in medical device industry experience in Engineering and Quality OR Strong Experience in...

  • Customer Experience and Quality Director

    2 weeks ago

    Jacksonville, Florida, United States Rise Broadband Full time

    About the RoleRise Broadband is seeking a highly skilled and experienced professional to lead our Customer Experience and Quality Assurance team. As the Director of Customer Experience and Quality Assurance, you will be responsible for driving initiatives that improve the customer experience and grow revenue through day-to-day interactions with our...

  • Member Solutions Quality Assurance Analyst

    3 days ago

    Jacksonville, Florida, United States VyStar Credit Union Full time

    Job Title: Member Solutions Quality Assurance AnalystAt VyStar Credit Union, we are seeking a highly skilled Member Solutions Quality Assurance Analyst to join our team. As a key member of our Member Solutions Department, you will be responsible for ensuring the quality of our services and products.Key Responsibilities:Develop and implement quality assurance...

  • International Cultural Ambassador

    3 weeks ago

    Jacksonville, Florida, United States GOAUPAIR OPERATIONS LLC Full time

    Job DescriptionJob Summary: We are seeking a highly motivated and organized Local Success Coach to join our team at Go Au Pair Operations LLC. As a Local Success Coach, you will play a vital role in supporting our Host Families and Au Pairs in your area, building strong relationships, and promoting cultural exchange.Key Responsibilities:Provide information...