Clinic Service Representative

5 days ago

Livonia, United States Henry Ford Health System Full time

Join Our Dedicated Team as a Customer Service Representative at Henry Ford Health - Premier Cardiology

Are you passionate about providing exceptional patient care and support in a dynamic medical environment? Henry Ford Health - Premier Cardiology, a leading cardiology office committed to excellence, is seeking a motivated and personable Customer Service Representative to join our team. The ideal candidate will have prior experience in a medical office setting, with a strong preference for those who have worked in cardiology. In this pivotal role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience from appointment scheduling to follow-up care. If you thrive in a fast-paced healthcare environment and are dedicated to making a positive impact on patients’ lives, we encourage you to apply and become a vital part of our compassionate and professional team.

GENERAL SUMMARY:

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Cardiology Team

Location: 37799 Professional Center Dr #105, Livonia, MI 48154

Shift Details: Full Time - 40 Hours - Day Shift, Monday - Friday 8:00AM to 4:30PM

EDUCATION AND EXPERIENCE REQUIRED:

  • High School Diploma or equivalent.

  • Required to perform calculations, complete forms, extensively utilize computer information system.

  • Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information.

  • Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.

  • Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.

  • Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.

  • Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members.

  • Successful completion of yearly competencies.

  • Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).

  • Ability to work effectively with populations of diverse backgrounds and ages.

  • Dependable and punctual.

  • Strong organizational skills and ability to multi-task.

Additional Information

  • Organization: Henry Ford Medical Group

  • Department: PCS - Livonia MG

  • Shift: Day Job

  • Union Code: Not Applicable

    Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

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