Customer Service Representative

2 months ago


Livonia, United States Allstate Insurance - Josh Shunk Agency Full time
Job DescriptionJob Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Hands on Training

Mon-Fri Schedule

Evenings Off


Responsibilities
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Develop new Financial Services opportunities.
  • Document each customer contact in eAgent.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Ask each customer for referrals and explain our referral program.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Return all phone messages promptly.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.
  • Maintain knowledge of new products.
  • Maintain client relationships with follow up phone calls.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Be a fantastic presenter.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Must have ability to multi-task.
  • A Property & Casualty license is preferred but will train good individual.
  • Professional phone etiquette.
  • Follow through and exceed current and prospective client expectations.
  • Excellent Spelling and Grammar skills.
  • Works well with other employees and is a team player with a positive attitude.
  • Be able to obtain or currently possess a Property & Casualty insurance license.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Ability to obtain or possess an active Life & Health Insurance license.
  • Display leadership competencies, including ability to delegate, engage, and inspire others.
  • Ability to tactfully handle stressful and difficult situations.


  • Livonia, United States Gasserbush Full time

    **Customer Service Representative** Customer Service Livonia, Michigan Department **Customer Service** Minimum Experience **Entry-level** We are looking for a full time CUSTOMER SERVICE REPRESENTATIVE to be a part of our inside sales support team. The CSR and helps ensure that the company is highly responsive to the needs of our customers, sales...


  • Livonia, United States Medical Care Alert Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffJob SummaryWe are seeking a Customer Service Representative to join our team in Livonia, MI. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer...


  • Livonia, United States Medical Care Alert Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceEmployee discountsFree food & snacksHealth insurancePaid time offVision insuranceBenefits/PerksCompetitive CompensationPaid Time OffJob SummaryWe are seeking a Customer Service Representative to join our team in Livonia, MI. In this role, you will communicate with customers to...


  • Livonia, Michigan, United States Gasserbush Full time

    **Job Summary**We are seeking a highly skilled and motivated Customer Service Representative to join our team at Gasser Bush Associates. As a key member of our inside sales support team, you will play a critical role in ensuring exceptional customer service and support.**Key Responsibilities:**Provide timely and effective support to customers, sales...


  • Livonia, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Greet customers with a smile and provide...


  • Livonia, Michigan, United States FASTSIGNS #380201 Full time

    Job DescriptionAre you a people person with a passion for sales and customer service? Do you enjoy working in a fast-paced, dynamic environment where no two days are ever the same? If so, we may have the perfect opportunity for you!About the Role:As a Customer Service Representative at FASTSIGNS #380201, you will be the initial point of contact for current...


  • Livonia, United States Boundless Promotions Full time

    WE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only bring excitement and energy to...


  • Livonia, United States Andersen Full time

    Create new work orders, schedule work orders to ensure service requests are processed in accordance with KPI's. Verifying service requests are closed and submitting work orders for warranty. Provide Signature Service for homeowners and peers. Perform Customer Service Representative, Customer Service, Representative, Service, Manufacturing, Retail


  • Livonia, United States Trinity Health Full time

    Employment Type:Full time. Shift:Day Shift. Description:POSITION PURPOSE The Customer Service Representative handles customer inquiries in a timely, professional manner to solicit customer satisfaction through the resolution of issue(s). Responds to Customer Service, Customer Service Representative, Representative, Accounting, Remote, Data Entry, Retail,...


  • Livonia, Michigan, United States Veolia Full time

    Job DescriptionCompany OverviewVeolia North America is a leading provider of water, waste, and energy management services. Our company offers a comprehensive range of solutions to commercial, industrial, healthcare, higher education, and municipality customers across North America.Job SummaryWe are seeking a highly skilled Technical Customer Service...


  • Livonia, United States AssuredPartners Full time

    Overview: We are expanding our Processing Center Team in 2024! We need individuals to perform tasks related helping employers confirm health plan eligibility for dependents currently on their health plan. This is a Part-Time onsite position, working about 20 29 hours per week. The wage is $16.50 per hour. We offer flexible scheduling. The ideal candidate...


  • Livonia, United States Paul Lee Agency Full time

    Job DescriptionJob DescriptionPaul Lee Agency is excited to have the opportunity for you to join our team as a Full Time, Bilingual (Chinese) Customer Service Representative! Located in Livonia, our goal is to provide fast, quality service alongside competitive insurance policies. Your customer service background alongside your attention to detail will make...


  • Livonia, Michigan, United States Henry Ford Health System Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Henry Ford Health System. As a key member of our cardiology department, you will be responsible for providing exceptional patient care and support in a dynamic medical environment.Key ResponsibilitiesPatient Registration: Ensure accurate and...


  • Livonia, Michigan, United States Portillos Hot Dogs, LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Portillo's Hot Dogs, LLC. As a Team Member, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and safe work environment.Key ResponsibilitiesCustomer Service: Greet customers...


  • Livonia, United States Crash Champions Full time

    **Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...


  • Livonia, United States Pet Supplies Plus Full time

    Overview: *Remote eligible for candidates who live outside of SE Michgian* Are you the pride of the litter with your knowledge and top-notch customer service? Do you buzz like a bee around a computer keyboard? Are you nuts about pets? If you'd like to be part of Pet Central (our Livonia, MI based headquarters), providing top notch support to our Neighbors...


  • Livonia, United States General Fasteners Company Full time

    Job DescriptionJob DescriptionPOSITION RESPONSIBILITIESSupport Account Managers and customer accounts as assigned by providing exceptionalsupport and developing strong relationships with team members and customers at plant and/or corporate locationsDaily coordination of orders, material shipments and ASN's, entry/processing and management of incoming...


  • Livonia, United States Renewal By Andersen Full time

    Description & Requirements Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team...

  • Customer Service Rep

    4 months ago


    Livonia, United States Republic National Distributing Company Full time

    The Customer Service Representative will be responsible for handling customer service inquiries and problems via the telephone and recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function but may i Customer Service, Service, Switchboard Operator, Inventory Control, Board Operator, Retail, Customer


  • Livonia, Michigan, United States Binson's Hospital Supplies Inc. Full time

    Job Opportunity at Binson's Medical Equipment & Supplies**Key Responsibilities:**Prepare and set up CPAP devices for patients, ensuring accurate and efficient delivery.Provide comprehensive training to patients on the proper use of CPAP devices, promoting understanding and compliance.Collaborate with healthcare professionals to ensure seamless patient care...